Summary
Overview
Work History
Education
Skills
Amateur makeup artist, interested in fashion and nails.
Timeline
Barista

Lauren Drenning

Wyandotte,OK

Summary

Hardworking in many aspects, whether it be retail, customer service, coffee shops, etc. I will always be on my top game, i am a fast learner, strong leader, bubbly Friendly and reliable person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Also delivering excellent communication with customers to insure sales and a smile.

Overview

4
4
years of professional experience

Work History

Bus Assistant

Trinity Transportation
03.2022 - Current
  • Assisted students with entering or exiting bus.
  • Monitored passengers to conform to safety regulations.
  • Seated students safely by utilizing seat belts, car seats or wheelchair restraints.
  • Assisted passengers in evacuation of vehicle in case of emergency.
  • Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Served as role model for students by demonstrating positive attitude, good moral character and integrity.

Barista

The Coffee Lounge
03.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Cashier

Rite Aid
03.2021 - 08.2021
  • Operated cash register for cash, check, credit card transactions, and large amount money transfers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Fronted the store to make it look nice for customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.

Shift Lead

Starbucks
05.2019 - 03.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Commonwealth Charter Academy
Harrisburg, PA
06.2021

Skills

  • Cleaning Skills
  • Behavior Management
  • Money Handling
  • Stocking and Replenishing
  • Time Management Skills
  • POS Systems Operations
  • Motivational Leadership
  • Coffee Machinery
  • Retail Management
  • New Hire Training

Amateur makeup artist, interested in fashion and nails.

I have always been into make up and nails and fashion, I have done my own hair, nails, and make up for everything. During schol dances, weddings or other special events i have done other peoples make up and hair. I have my own sense of style that i like to just experiment with i love just trying to do new things and just be myself. I like making other people feel comfortable and love themselves and that's my favorite part about these hobbies. 

Timeline

Bus Assistant

Trinity Transportation
03.2022 - Current

Barista

The Coffee Lounge
03.2021 - Current

Cashier

Rite Aid
03.2021 - 08.2021

Shift Lead

Starbucks
05.2019 - 03.2020

High School Diploma -

Commonwealth Charter Academy

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Lauren Drenning