LAUREN DUIVENVOORDEN

• Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
• Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
• Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
• Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
• Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
• Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
• Used booking software to maintain animal behavior, health and care records.
• Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
• Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.

Sterilized equipment for patient treatments.

• Advised clients on proper home-care regimens.
• Performed special anti-oxidant, acne and microdermabrasion facial services.
• Educated patients on treatment options.
• Offering add ons based on clients skin needs.
• Performed electric modalities on clients such as Microdermabrasion, High Frequency, and Ultra Sonic Face Scrubbing.

• Recommended appropriate products to meet customers' individual needs.
• Up sold additional products and services to increase sales numbers.
• Arranged merchandise to present visually appealing displays that drive sales.
• Color match guests.
• Booked appointments, answered phones, greeted guests, and handled payments.
• Unloaded boxes on palettes from truck deliveries.
• Sorted and properly arranged items.

• Received promotion in under a year.
• Awarded certificate for most revenue made by any Customer Service Associate in California for a year period.
• Worked directly with customers to create their dream wedding.
• Earned proficient skills in retail sales and rental.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Answered customer questions about product availability and shipment times.
• Memorized all varieties of merchandise to swiftly help customers find what they are looking for.
• Accurately logged all daily shipping and receiving orders.
• Resolved customer service issues in a friendly and calm manner.
• Processed cash and credit payments rapidly and accurately.