LAUREN DUNN
SALT LAKE CITY ,UTAH
Summary
Experienced with analyzing and interpreting civil engineering plans and specifications to support project development. Utilizes AutoCAD and other technical tools to create accurate and efficient design solutions. Knowledge of industry standards and regulations ensures compliance and high-quality project outcomes.
Overview
13
13
years of professional experience
Work History
Head Server
Wiseguys Comedy Club
06.2022 - Current
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
Cocktail Server
Lucky 13
06.2022 - 02.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Implemented feedback collection from customers to identify areas for improvement, leading to enhanced service quality.
- Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.
Pack Leader
Kriser's Natural Pet
02.2016 - 05.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Backstock Manger
Urban Outfitters, Inc.
11.2011 - 12.2015
- Promoted workplace morale with positive attitude, open communication, and strong teamwork skills.
- Assisted in achieving company goals by consistently meeting or exceeding daily production targets.
- Optimized inventory management by maintaining accurate records of packed products, materials, and supplies.
- Demonstrated adaptability during peak seasons, adjusting performance strategies for success under shifting demands.
- Mentored new team members on company policies, job responsibilities, and safety protocols for a seamless integration into the workforce.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Civil Engineering
Utah Valley University
Orem, UT04-2027
Associate of Science - Natural Sciences
Ventura College
Ventura, CA12-2015
Skills
- MS Excel
- Surveying techniques
- AutoCAD
- Communication and teamwork
- Strong leader
- Deadline management
- Engineering principles
- HTML and CSS
Affiliations
- AMERICAN SOCIETY OF CIVIL ENGINEERS - YOUNGER MEMBERS
- GEO-INTITUTE
- SOCIETY OF WOMEN ENGINEERS
Timeline
Head Server
Wiseguys Comedy Club
06.2022 - Current
Cocktail Server
Lucky 13
06.2022 - 02.2023
Pack Leader
Kriser's Natural Pet
02.2016 - 05.2022
Backstock Manger
Urban Outfitters, Inc.
11.2011 - 12.2015
Bachelor of Science - Civil Engineering
Utah Valley University
Associate of Science - Natural Sciences
Ventura College
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