Lauren Early
Milford
Summary
Dynamic and reliable professional with a proven track record at Okoboji Boat Works, adept at managing high customer volumes and developing loyal clientele. I excel in multitasking and effective time management, demonstrating a strong work ethic and problem-solving skills. Trained new team members, enhancing team efficiency and customer satisfaction.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Okoboji Boat Works
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Barista
Topog Coffeehouse
05.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Busser / Server / Host
Prime Boji
05.2020 - 09.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
Busser / Host / Food Runner / Server / Bar Back
Waterfront
05.2019 - 08.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Talked with customers and other staff members on a professional level in a timely manner.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Bachelor of Science - Nursing
South Dakota State University
Brookings, SD05-2027
Skills
- Strong multitasking
- Time management
- Cleaning procedures
- Strong work ethic
- Quick learner
- Friendly and outgoing
- Effective time management
- Highly reliable
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Languages
Spanish
Limited Working
Timeline
Bartender
Okoboji Boat Works
05.2024 - Current
Barista
Topog Coffeehouse
05.2020 - Current
Busser / Server / Host
Prime Boji
05.2020 - 09.2023
Busser / Host / Food Runner / Server / Bar Back
Waterfront
05.2019 - 08.2023
- First Aid Certification - American Red Cross or St John Ambulance.
Bachelor of Science - Nursing
South Dakota State University
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