Lauren Edwards
Laguna Beach,CA
Summary
Professional retail specialist equipped to excel in role. Proven ability to enhance customer experiences and streamline operations. Strong focus on teamwork, adaptability, and achieving results. Skilled in inventory management, sales techniques, and customer service. Reliable, flexible, and ready to contribute effectively in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Beauty Concierge
Nordstrom
Laguna Hills, CA
10.2025 - 01.2026
- Provided personalized beauty consultations to enhance customer experience and product selection.
- Assisted clients in finding appropriate skincare and makeup products based on individual needs.
- Developed knowledge of current beauty trends to offer informed recommendations to customers.
- Collaborated with corporate to maintain product displays and ensure store presentation standards.
Seasonal Skincare Consultant
Aesop
Studio City, CA
11.2024 - 01.2025
- Educated clients on skincare products tailored to individual needs.
- Conducted skin assessments to suggest appropriate treatments and products.
- Maintained up-to-date knowledge of product ingredients and benefits.
- Facilitated workshops to enhance customer engagement with brand offerings.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
Lead Concierge
Louis Vuitton - LVMH
Costa Mesa, CA
07.2022 - 07.2023
- Led concierge team in delivering exceptional client experiences and personalized services.
- Coordinated luxury product presentations and exclusive client events with meticulous attention to detail.
- Implemented streamlined communication protocols between departments to enhance service efficiency.
- Trained and mentored junior staff on best practices in customer engagement and service excellence.
Receptionist
Bellagio Salon And Spa
Newport Coast, CA
03.2016 - 02.2018
- Greeted and assisted clients, ensuring positive first impressions and a welcoming atmosphere.
- Managed appointment scheduling, optimizing time slots for service providers and enhancing client satisfaction.
- Handled phone inquiries and provided information about services, upselling on the phone and in person.
- Processed payments accurately, maintaining financial integrity during transactions and enhancing client trust.
Education
Certificate - Professional Selling & Advertising
Orange Coast College
Costa MesaCertificate - Marketing
Orange Coast College
Costa MesaBachelor of Science - Computer And Information Sciences
Maestro University - IN PROGRESS
Skills
- Client relationship building
- Productive in upscale environments
- Attention to detail
- Multitasking management
- Sales strategy implementation
- Personalized recommendations
- Volunteering
- Detail-oriented
- Excellent communication
- Team player
- Skincare and fashion trend awareness
Timeline
Beauty Concierge
Nordstrom
10.2025 - 01.2026
Seasonal Skincare Consultant
Aesop
11.2024 - 01.2025
Lead Concierge
Louis Vuitton - LVMH
07.2022 - 07.2023
Receptionist
Bellagio Salon And Spa
03.2016 - 02.2018
Certificate - Professional Selling & Advertising
Orange Coast College
Certificate - Marketing
Orange Coast College
Bachelor of Science - Computer And Information Sciences
Maestro University - IN PROGRESS