Sofia Pampoukidis
Summary
Driven professional with a proven track record at Nordstrom, enhancing beauty product sales through expert recommendations and strong client relationships. Excelled in retail merchandising and client relationship building, significantly growing a loyal customer base. Demonstrating exceptional communication skills and a keen understanding of current beauty trends, ensuring customer satisfaction and sales enhancement. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Beauty Sales Associate / Beauty Concierge
Nordstrom
06.2022 - 05.2024
- Increased beauty product sales by providing recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Filled in and dusted endcaps that showcase each brand's popular items and new launches such as holiday sets.
- Maintained a clean, organized work area which helped to maintain a professional store image.
- Supported beauty management with daily operations tasks such as opening/closing procedures and staff lunch/ shift scheduling.
- Ordering beauty supplies and business cards for counter managers in order to promote business.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Used in-store system to locate inventory and place online orders for customers for unavailable items.
- Opened, shelved and merchandised new products from stock in visually appealing way based on Nordstrom standard of a pyramid form.
- Answered customer questions about products and services like nail and brow services.
- Created flyers for facial and makeup events
Assistant
Lash Rituals
01.2022 - 03.2022
- Uploaded weekly posts and service before/after photos on social media account
- Evaluated client's sustainability for all available lash services they requested
Education
Associate - Finance/digital Marketing
University of Connecticut
Stamford, CT05.2025
Skills
- Client Relationship Building
- Appointment Scheduling
- Brand Awareness
- Product Demonstration
- Fragrance Profiling
- Retail Merchandising
- Staff Support
- Payment Processing
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Team Leadership
- Relationship Building
- Excellent Written and Verbal Communication
- Inventory and Stocking
- Store Opening and Closing
- Ability to Lift 40 pounds
- Sales floor organization
- Sales and Promotions
- Merchandising and Display
- Merchandise Receiving and Handling
Accomplishments
- I became and All Star at Nordstrom in September 2023, which counter-managers receive if they surpass their counter goal and make pacesetter. It is also given to recognize those with strong work ethic. I get a 33% discount instead of the standard employee discount which is 20% off and I got a star plaque with my name on it.
Languages
Greek
Native or Bilingual
Timeline
Beauty Sales Associate / Beauty Concierge
Nordstrom
06.2022 - 05.2024
Assistant
Lash Rituals
01.2022 - 03.2022
Associate - Finance/digital Marketing
University of Connecticut
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