Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Andrea Jimenez - Luna

Andrea Jimenez - Luna

Greenwood,SC

Summary

I am Andrea Jimenez Luna, and I have spent nearly my entire life in Greenwood. Proud of my Mexican heritage, I am a native Spanish speaker and consider myself bilingual. With five years of experience in customer service, I excel at assisting others and providing the support they need. Additionally, I hold an OSHA 30 certification in Construction Safety and Health. I am always eager to learn new skills and am passionate about helping those around me. In my free time, I work as a freelance makeup artist for television and film, and I enjoy exploring new artistic endeavors and dancing.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Beauty Advisor / Sales Associate

Sephora
08.2024 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Engaged with customers to build rapport and loyalty.

Retail Worker

Gala Formal
11.2023 - 05.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Weaver

Greenwood Mills Harris Plant
09.2022 - 04.2023
  • Consistently met deadlines by efficiently managing multiple projects simultaneously.
  • Improved weaving efficiency with precise loom setup and maintenance.
  • Contributed ideas toward continuous improvement initiatives aimed at increasing operational efficiency and reducing overall production costs.
  • Achieved faster production times by mastering various weaving techniques and machinery.
  • Studied guides, loom patterns, samples and specification sheets to determine machine setup requirements.

Restaurant Waiter

Mi Pueblo
09.2021 - 06.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Education

L Makeup Institute
Southlake, TX
03.2024

Greenwood High School
Greenwood, SC
01.2023

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Bilingual Fluent English and Spanish
  • Team collaboration
  • Customer engagement
  • Client relationship building
  • Customer consultation
  • Relationship building
  • Appointment scheduling
  • Time management
  • Multitasking and organization
  • Clear communication
  • Social media strategies
  • Strong communication and interpersonal skills

Certification

-OSHA 30 Construction Safety and health

-Act Works Keys Bronze

- ACCESS 2019 * In recognition of meeting the Exit Criteria for English Proficiency on the ACCESS 2019 test *

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Beauty Advisor / Sales Associate

Sephora
08.2024 - Current

Retail Worker

Gala Formal
11.2023 - 05.2024

Weaver

Greenwood Mills Harris Plant
09.2022 - 04.2023

Restaurant Waiter

Mi Pueblo
09.2021 - 06.2022

L Makeup Institute

Greenwood High School

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Andrea Jimenez - Luna