Lauren Erickson
Wheat Ridge,CO
Summary
High-energy professional with broad experience in busy hospitality environments. Strengths include maintaining bar inventory, prepping for events, and providing top-notch customer service. Known for fostering positive relationships with staff and patrons while ensuring smooth operations during peak hours. Previous roles demonstrate the ability to maintain cleanliness and organization of the bar area, contributing significantly to customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Salesperson
IL Porcellino Salumi
Denver, CO
05.2024 - 11.2024
- Maintained accurate records of customer interactions and transactions.
- Assisted customers in selecting appropriate products or services for their needs.
- Monitored inventory levels as needed.
- Created presentations that showcased company's capabilities and offerings.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Organized and set up market booth with displays, signage, and products.
- Operated point-of-sale systems to process transactions efficiently.
Server
The Mayor
Flagstaff, AZ
05.2021 - 05.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Buffalo Wild Wings
Flagstaff, AZ
10.2019 - 05.2021
- Greeted guests and provided menus.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
Master of Science - Speech-Language And Hearing Sciences
Metropolitan State University of Denver
Denver, CO05-2026
Bachelor of Science - Communication Sciences And Disorders
Northern Arizona University
Flagstaff, AZ05-2022
Skills
- Customer Engagement
- Fast-Paced Environment
- Flexible Schedule
- Bartender support
- Menu knowledge
- Team member support
- High-volume dining
- Strong Work Ethic
Affiliations
- Hiking
- Reading
- Crocheting
- Gardening
Timeline
Salesperson
IL Porcellino Salumi
05.2024 - 11.2024
Server
The Mayor
05.2021 - 05.2022
Server
Buffalo Wild Wings
10.2019 - 05.2021
Master of Science - Speech-Language And Hearing Sciences
Metropolitan State University of Denver
Bachelor of Science - Communication Sciences And Disorders
Northern Arizona University
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