Lauren Facey
Raeford,NC
Summary
Detail-oriented Customer Service and Operations Professional skilled in supporting clients and managing schedules in fast-paced environments. Expertise in customer communication, data accuracy, payment processing, and problem-solving while effectively coordinating multiple priorities. Proven ability to adapt to changing situations and communicate with diverse stakeholders. Background includes hospitality, tourism, and aviation-adjacent operations.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Seasonal Bartender, Server & Sales/Event Support
Skydive Sebastian / Zoo Bar
02.2020 - 03.2026
- Coordinated reservations, customer relations, and sales for special events and large groups.
- Provided high-volume customer service in a busy tourism and hospitality environment.
- Addressed customer questions, requests, and concerns, delivering a professional and positive experience.
- Communicated with customers and coworkers throughout busy operating periods while managing multiple priorities.
- Processed customer transactions, cash, and payments while ensuring accurate daily closing procedures.
- Maintained accuracy and attention to detail while working in a fast-paced environment.
- Built strong customer relationships with domestic and international visitors.
- Periodically supported the manifest office by coordinating customers, aircraft loads, schedules, and operational changes.
Temporary Operations Manager / General Operations
Cleveland Skydiving Center
05.2025 - 06.2025
- Oversaw day-to-day administrative and customer-service operations during owners' parental leave, ensuring continuity and service quality.
- Processed customer bookings, waivers, and front-desk responsibilities, streamlining administrative tasks to enhance customer experience.
- Responded to customer questions and resolved operational issues quickly and professionally.
- Coordinated schedules and communicated changes among customers, pilots, instructors, and ground personnel to maintain operational efficiency.
- Handled customer bookings, waivers, front-desk responsibilities, and general administrative tasks.
- Maintained accurate passenger information and manifests using computer-based operational systems.
- Monitored multiple activities and changing schedules while maintaining accuracy and organization.
- Worked independently to keep daily operations running smoothly with minimal supervision.
Seasonal Manifest Staff / Indoor Skydiving Front Desk
Skydive Paraclete XP
06.2021 - 10.2024
- Coordinated daily schedules for customers, instructors, aircraft, and operational teams to ensure seamless operations.
- Managed customer check-in, scheduling, payments, and administrative tasks to enhance customer experience.
- Provided front-desk and customer-service support for an indoor skydiving facility.
- Communicated schedule changes and operational updates to customers, pilots, instructors, and ground personnel to maintain service continuity.
- Communicated schedule changes and operational information to customers, pilots, instructors, and ground personnel.
- Responded to customer questions and helped resolve scheduling and service issues.
- Worked with computer-based booking and scheduling systems in a high-volume environment.
- Prioritized multiple customer and operational needs while maintaining accuracy and professionalism.
- Adapted quickly to changing schedules, customer needs, and operational demands.
Scuba Diving Instructor
Professional Scuba Diving Instructor — International
05.2012 - 07.2020
- Communicated detailed instructions and safety information clearly to customers and coworkers.
- Managed customer scheduling, reservations, equipment preparation, trip planning, and daily operations to ensure smooth and enjoyable customer experiences.
- Coordinated groups and managed multiple priorities in changing and sometimes high-pressure environments.
- Coordinated groups and prioritized tasks effectively in dynamic and high-pressure environments to maintain service quality.
- Resolved customer concerns and tailored services to meet individual needs, enhancing overall customer satisfaction.
- Maintained accurate records and followed established safety and operational procedures.
- Worked independently and responsibly while living and working internationally.
- Developed extensive experience in hospitality, tourism, customer relations, and professional communication.
Education
Bachelor of Arts - Gender, Women and Sexuality Studies, Sociology
University of Minnesota
Minneapolis, MN 09.2006 - 01.2011
Skills
- Reservation management
- Customer service
- Customer Communication
- Operations Coordination
- Event & Group Coordination
- Administrative Support
- Calendar management
- Data management
- Problem Solving
- Time Management
- Multitasking
- Conflict Resolution
Timeline
Temporary Operations Manager / General Operations
Cleveland Skydiving Center
05.2025 - 06.2025
Seasonal Manifest Staff / Indoor Skydiving Front Desk
Skydive Paraclete XP
06.2021 - 10.2024
Seasonal Bartender, Server & Sales/Event Support
Skydive Sebastian / Zoo Bar
02.2020 - 03.2026
Scuba Diving Instructor
Professional Scuba Diving Instructor — International
05.2012 - 07.2020
Bachelor of Arts - Gender, Women and Sexuality Studies, Sociology
University of Minnesota
09.2006 - 01.2011