Lauren Faiella
Philadelphia,PA
Summary
Energetic Ophthalmic Technician with 5 years of experience providing chairside assistance for ophthalmologist. Talented at performing patient medical history screenings and administering medications. Successful at managing a 100 patient caseload daily. Operational knowledge of complex ophthalmic equipment.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Ophthalmic Technician
Sight MD
Philadelphia, PA
11.2018 - Current
- Assis glaucoma, retina and cataract patients on a daily basis.
- Assist patient back to exam room , with physical help if needed.
- Collect medical history accurately and obtain and clear HPI from patients.
- Measure and record visual acuity , including Pin Holes and BAT's
- Measuring intraocular eye pressure using Icare and Tonopen.
- Administering eye drops to patients in preparation for the exam
- Assist the doctor with surgeries and procedures such as, Injections, laser, lid repairs, foreign body removals, burping the eye .
- Provided assistance in the preparation of equipment and instruments needed for the procedures.
- Sterilized all equipment after procedures through the autoclave machine.
- Operate diagnostic testing machines on a daily basis including , Claruss 500, Cirrus 5000, Atlas 500 , IOL Master 500, B-scan , Auto Refractor, Visual Field and pachymetry.
- Educate patients about eye care needs and safety practices related to vision health issues.
- Send patient prescriptions to pharmacies through ERX .
- Maintain smooth patient flow throughout facility, promoting efficient overall operations.
- Refer patients out to other specialist .
- Send over OP report to patients PCP.
Medical Receptionist
Sight MD
Philadelphia, PA
11.2018 - Current
- Greeting and checking in an out patients in a timely manner
- Collecting co-payments and past due balances with a full explanation if needed.
- Updating patient information in demographics for accurate information.
- Verified insurance coverage prior to appointments incase of any error issues.
- Always reach out to patients if any issues with insurances occur that way patient doesn't run into a problem in office .
- Leave detailed messages in demographic section if unable to reach patient.
- Verify insurance eligibility at least 3 days before though NaviNet, Promise ,Availity.
- Retrieve referrals from PEAR and scan into system, or make patient aware if referral is not in .
- Answer incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Worked with over 160 patients a day.
Pharmacy Technician
Rite Aide Pharmacy
Philadelphia, PA
04.2015 - 02.2017
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
High School Diploma -
George Washington High School
Philadelphia, PA06-2012
Some College (No Degree) - Pharmacy Technology
Kaplan Career Institute
Philadelphia, PASome College (No Degree) - Criminal Justice 60 Credits
Colorado Technical University
Colorado Springs, COSkills
- Patient Care
- Medical history obtainment
- Eye Anatomy Knowledge
- Ocular Disease Recognition
- Medication Administration
- Appointment Scheduling
- Self Motivation
- Team Collaboration
- Effective Communication
- Time management abilities
- Problem-solving abilities
- Multitasking
- Very quick learner hands on
Timeline
Ophthalmic Technician
Sight MD
11.2018 - Current
Medical Receptionist
Sight MD
11.2018 - Current
Pharmacy Technician
Rite Aide Pharmacy
04.2015 - 02.2017
High School Diploma -
George Washington High School
Some College (No Degree) - Pharmacy Technology
Kaplan Career Institute
Some College (No Degree) - Criminal Justice 60 Credits
Colorado Technical University
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