Lauren Felicione
Staten Island,NY
Summary
With over 20 years of experience in organization, communication, and problem-solving, this dedicated administrative professional seeks a transition into a role supporting individuals with intellectual and developmental disabilities. Strengths in compassion, adaptability, and building strong relationships. Confident that skills and expertise will enable making a positive impact in this field and contributing to the well-being of those supported.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Coordinator
Centers Plan for Healthy Living
08.2024 - Current
- Schedule and conduct in-person visit appointments at various member residences
- Perform routine visits to assess member needs and ensure compliance with care protocols
- Review and complete visit documentation collaboratively with members and caregivers
- Maintain accurate and up-to-date documentation for all assigned cases
- Follow care coordination guidelines, documenting problems, interventions, and outcomes
- Achieve weekly caseload targets and submit daily reports of completed visits
- Collaborate with Care Management to coordinate resources and services effectively
- Participate in team meetings and ongoing professional development activities
- Ensure compliance with organizational policies, state, and federal regulations
Contract Assignment: Administrative Assistant
Abacus Group
04.2023 - 09.2023
- Updated tracking spreadsheets to ensure data accuracy and timeliness.
- Improved accounts payable and receivable processes by managing invoices and purchase orders, which reduced errors and enhanced system efficiency
- Streamlined communication among office departments, vendors, and tenants.
Contract Assignment : Recertification Analyst
Ascend Hire Inc
02.2023 - 04.2023
- Conducted comprehensive interviews to determine eligibility.
- Verified employment and personal references through direct communication, ensuring the accuracy of applicant information for public assistance applications
- Collaborated with colleagues to maintain a cooperative work environment and streamlined office tasks to support management efficiency
Administrative Assistant
Domain Properties- Parklane at Seaview
07.2021 - 08.2022
- Processed rent and security deposits, conducted background checks, and assessed rental eligibility to ensure smooth occupancy transitions and maintain high tenant satisfaction
- Coordinated property maintenance and administrative tasks, including scheduling repairs, conducting unit inspections, and managing tenant files and financial accounts to uphold property standards and operational efficiency
- Communicated with vendors and contractors for scheduling and billing, while managing office logistics such as ordering supplies and setting appointments to support a well-organized and productive work environment
Executive Assistant to Vice President
Chief Energy LLC
06.2018 - 04.2020
- Improved operational efficiency by developing and implementing organizational filing systems for confidential client records
- Spearheaded the creation of presentations and communications materials for senior leadership, enhancing the impact of 'win back projects.'
- Facilitated effective communication by managing inbound inquiries and correspondence, ensuring timely and courteous responses to customers, vendors, and partners
Front Desk Associate (Part Time)
EXPO Gentlemen Salon
06.2018 - 05.2019
- Greeted clients, handled calls, and managed the client check-in and check-out process, maintaining high levels of customer satisfaction and obtaining consent for media capture
- Managed social media platforms by photographing products and 'before/after' hair trend shots, as well as creating and editing video advertisements, enhancing online presence and engagement
Education
LIHTC + Compliance Certificate -
Quadell
01.2022
Media Communications Certificate -
Full Sail University
01.2021
Associates of Arts -
Palm Beach State College
01.2004
Skills
- Critical Thinking, Leadership, Prioritization
- Excellent communication and interpersonal skills
- Compassionate and patient caregiver mindset
- Organizational and time management expertise
- Strong problem -solving and conflict-resolution skills
- Experience with scheduling and maintaining detailed records
- Ability to collaborate with diverse teams
- Adaptability in dynamic environments
Certification
- LIHTC + Compliance Certificate, Quadell, 01/01/22
- Media Communications Certificate, Full Sail University, 01/01/21
Timeline
Field Coordinator
Centers Plan for Healthy Living
08.2024 - Current
Contract Assignment: Administrative Assistant
Abacus Group
04.2023 - 09.2023
Contract Assignment : Recertification Analyst
Ascend Hire Inc
02.2023 - 04.2023
Administrative Assistant
Domain Properties- Parklane at Seaview
07.2021 - 08.2022
Executive Assistant to Vice President
Chief Energy LLC
06.2018 - 04.2020
Front Desk Associate (Part Time)
EXPO Gentlemen Salon
06.2018 - 05.2019
LIHTC + Compliance Certificate -
Quadell
Media Communications Certificate -
Full Sail University
Associates of Arts -
Palm Beach State College
- LIHTC + Compliance Certificate, Quadell, 01/01/22
- Media Communications Certificate, Full Sail University, 01/01/21
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