Lauren Felicione
Staten Island,NY
Summary
With over 20 years of experience in organization, communication, and problem-solving, this dedicated administrative professional seeks a transition into a role supporting individuals with intellectual and developmental disabilities. Strengths in compassion, adaptability, and building strong relationships. Confident that skills and expertise will enable making a positive impact in this field and contributing to the well-being of those supported.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Coordinator
Centers Plan for Healthy Living
Staten Island
08.2024 - Current
- Schedule and conduct in-person visit appointments at various member residences
- Perform routine visits to assess member needs and ensure compliance with care protocols
- Review and complete visit documentation collaboratively with members and caregivers
- Maintain accurate and up-to-date documentation for all assigned cases
- Follow care coordination guidelines, documenting problems, interventions, and outcomes
- Achieve weekly caseload targets and submit daily reports of completed visits
- Collaborate with Care Management to coordinate resources and services effectively
- Participate in team meetings and ongoing professional development activities
- Ensure compliance with organizational policies, state, and federal regulations
Contract Assignment: Administrative Assistant
Abacus Group
Manhattan, New York
04.2023 - 09.2023
- Updated tracking spreadsheets to ensure data accuracy and timeliness.
- Improved accounts payable and receivable processes by managing invoices and purchase orders, which reduced errors and enhanced system efficiency
- Streamlined communication among office departments, vendors, and tenants.
Contract Assignment : Recertification Analyst
Ascend Hire Inc
Manhattan, New York
02.2023 - 04.2023
- Conducted comprehensive interviews to determine eligibility.
- Verified employment and personal references through direct communication, ensuring the accuracy of applicant information for public assistance applications
- Collaborated with colleagues to maintain a cooperative work environment and streamlined office tasks to support management efficiency
Administrative Assistant
Domain Properties- Parklane at Seaview
Staten Island
07.2021 - 08.2022
- Processed rent and security deposits, conducted background checks, and assessed rental eligibility to ensure smooth occupancy transitions and maintain high tenant satisfaction
- Coordinated property maintenance and administrative tasks, including scheduling repairs, conducting unit inspections, and managing tenant files and financial accounts to uphold property standards and operational efficiency
- Communicated with vendors and contractors for scheduling and billing, while managing office logistics such as ordering supplies and setting appointments to support a well-organized and productive work environment
Executive Assistant to Vice President
Chief Energy LLC
Staten Island, New York
06.2018 - 04.2020
- Improved operational efficiency by developing and implementing organizational filing systems for confidential client records
- Spearheaded the creation of presentations and communications materials for senior leadership, enhancing the impact of 'win back projects.'
- Facilitated effective communication by managing inbound inquiries and correspondence, ensuring timely and courteous responses to customers, vendors, and partners
Front Desk Associate (Part Time)
EXPO Gentlemen Salon
Staten Island, NY
06.2018 - 05.2019
- Greeted clients, handled calls, and managed the client check-in and check-out process, maintaining high levels of customer satisfaction and obtaining consent for media capture
- Managed social media platforms by photographing products and 'before/after' hair trend shots, as well as creating and editing video advertisements, enhancing online presence and engagement
Education
LIHTC + Compliance Certificate -
Quadell
01.2022
Media Communications Certificate -
Full Sail University
01.2021
Associates of Arts -
Palm Beach State College
01.2004
Skills
- Critical Thinking, Leadership, Prioritization
- Excellent communication and interpersonal skills
- Compassionate and patient caregiver mindset
- Organizational and time management expertise
- Strong problem -solving and conflict-resolution skills
- Experience with scheduling and maintaining detailed records
- Ability to collaborate with diverse teams
- Adaptability in dynamic environments
Certification
- LIHTC + Compliance Certificate, Quadell, 01/01/22
- Media Communications Certificate, Full Sail University, 01/01/21
Timeline
Field Coordinator
Centers Plan for Healthy Living
08.2024 - Current
Contract Assignment: Administrative Assistant
Abacus Group
04.2023 - 09.2023
Contract Assignment : Recertification Analyst
Ascend Hire Inc
02.2023 - 04.2023
Administrative Assistant
Domain Properties- Parklane at Seaview
07.2021 - 08.2022
Executive Assistant to Vice President
Chief Energy LLC
06.2018 - 04.2020
Front Desk Associate (Part Time)
EXPO Gentlemen Salon
06.2018 - 05.2019
LIHTC + Compliance Certificate -
Quadell
Media Communications Certificate -
Full Sail University
Associates of Arts -
Palm Beach State College