Lauren Ferline
Harrisburg,PA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
17
17
years of professional experience
Work History
Supervisor
Sodexo USA
Harrisburg
10.2021 - Current
- Supervised team in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and scheduling
- Leads team in caterTraxs
Manager
Zara USA
Greenwich, CT
11.2007 - 08.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed annual goals for each department based on market trends and competitor analysis.
Education
Some College - Business
Lehman College of The City University of New York
The Bronx, NYSkills
- Schedule development
- Inventory Control
- Process Improvement
- Staff Management
- Operations Management
- Training and mentoring
- Employee Motivation
- Policy Enforcement
- Self-Directed
- Supervision and leadership
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- First Aid/CPR
- Hardworking and Reliable
Timeline
Supervisor
Sodexo USA
10.2021 - Current
Manager
Zara USA
11.2007 - 08.2020
Some College - Business
Lehman College of The City University of New York