Lauren Foley
Westwood,NJ
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
26
26
years of professional experience
Work History
Certified Yoga Instructor
Ho-Ho-Kus Yoga
Hohokus, NJ
03.2019 - Current
- Adapt classes to meet needs of participants with varying fitness levels.
- Provide guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Deliver fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Encouraged students to stay motivated and reach fitness goals.
- Motivate students through one-on-one instruction and positive feedback.
- Promote workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.
- Explained different yoga styles and poses to students.
Orthodontic Treatment Coordinator
Clemente Orthodontics
60 West Ridgewood Ave Ridgewood, NJ 07456
01.2004 - 03.2019
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for orthodontist to view and evaluate.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to patient requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain patient records.
- Handled customer inquiries and suggestions courteously and professionally.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Project Manager
RSM Construction Group LLC
Paramus, NJ
09.2000 - 01.2004
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Updated customers and senior leaders on progress and roadblocks.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Administrative Assistant
Lexus Of Bridgewater Service Department
Bridgewater, NJ
03.1999 - 09.2000
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for service manager
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Social Work -
Ramapo College of New Jersey
Mahwah, NJ04.2000
Skills
- Customer Service
- Correspondence Management
- Charting and Clinical Documentation
- Multi-Line Phone Systems
- Insurance Claims Handling
- Customer Care and Confidentiality
- Client Billing
- File Organization
- Client Intakes
- Document Scanning
- Writing and Editing
Timeline
Certified Yoga Instructor
Ho-Ho-Kus Yoga
03.2019 - Current
Orthodontic Treatment Coordinator
Clemente Orthodontics
01.2004 - 03.2019
Project Manager
RSM Construction Group LLC
09.2000 - 01.2004
Administrative Assistant
Lexus Of Bridgewater Service Department
03.1999 - 09.2000
Bachelor of Social Work -
Ramapo College of New Jersey