Lauren Frank
Everett,WA
Summary
Detail-oriented assistant manager with experience in financial reconciliation and basic accounting. Known for effective inventory management and delivering exceptional customer service, ensuring smooth operations and timely payments.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Lucky Lil's Casino
Plains, Montana
06.2025 - 10.2025
- Processed invoices and expense reports for timely payments.
- Reconciled bank statements to ensure accuracy of accounts.
- Organized and filed financial documents for easy retrieval.
- Supported month-end closing activities with documentation review.
- Performed basic accounting and bookkeeping services to manage business operations.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Assisted in maintaining cleanliness and organization of work areas throughout the facility.
- Supported team members by managing inventory levels and stock replenishment tasks.
- Managed daily cash deposits and ensured secure handling of funds.
- Provided excellent customer service while addressing payment inquiries.
Restaurant Hostess
Mulligans Bar & Grill
Coeur d'Alene, Idaho
10.2024 - 03.2025
- Greeted guests warmly and escorted them to their tables.
- Collaborated with servers to ensure smooth guest service flow.
- Provided menus and informed guests about daily specials.
- Assisted in maintaining cleanliness and organization of the dining area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted servers by clearing and resetting tables efficiently.
Housekeeper
Best Western Hotels & Resorts
Coeur d'Alene, Idaho
10.2024 - 03.2025
- Cleaned guest rooms following Best Western's quality standards and procedures.
- Replenished supplies in bathrooms and kitchens to enhance guest comfort.
- Maintained cleanliness in common areas, ensuring a welcoming environment.
- Collaborated with team members to ensure efficient room turnover.
- Responded promptly to guest requests for additional services or supplies.
- Adhered to safety protocols while using cleaning chemicals and equipment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Barista
Starbucks
Andover, Massachusetts
04.2024 - 07.2024
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided exceptional customer service to enhance the overall experience.
- Operated cash register, handling transactions accurately and efficiently.
- Managed inventory by restocking supplies and notifying management of shortages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Created promotional displays for advertising special events or promotions at the cafe.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Cashier Trainer, donation intake, and closer
Helping Hands Thrift Store
Bothell, Washington
12.2022 - 03.2024
- Trained new cashiers on register operations and customer service techniques.
- Developed training materials to enhance cashier performance and efficiency.
- Conducted regular assessments to evaluate cashier knowledge and skills.
- Collaborated with management to implement new policies affecting cashier operations.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Opened store on schedule, ensuring all systems were operational.
- Trained new staff on store opening procedures and customer service protocols.
- Managed closing procedures and ensured store security at end of shifts.
- Trained staff on closing protocols and customer service standards.
- Conducted inventory checks to maintain accurate stock levels overnight.
- Processed returns and exchanges in accordance with company policies.
- Ensured cleanliness and organization of the store before final lockup each night.
- Operated cash register, credit card machine and computer.
- Resolved conflicts between employees or customers in a professional manner.
Education
High School Diploma -
Clearview Girls Academy
Heron, MT06-2023
Skills
- Invoice processing
- Financial reconciliation
- Basic accounting
- Inventory management
- Cash handling
- Customer relationship management
- Conflict resolution
- Staff training
- Reporting and documenting
- Employee performance evaluation
- Coaching and mentoring
- Money handling
- Customer service
- Sales reporting
- Budget assistance
- Retail operations
- Organizational skills
Timeline
Assistant Manager
Lucky Lil's Casino
06.2025 - 10.2025
Restaurant Hostess
Mulligans Bar & Grill
10.2024 - 03.2025
Housekeeper
Best Western Hotels & Resorts
10.2024 - 03.2025
Barista
Starbucks
04.2024 - 07.2024
Cashier Trainer, donation intake, and closer
Helping Hands Thrift Store
12.2022 - 03.2024
High School Diploma -
Clearview Girls Academy