Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Lauren Frazier

Fort Myers,FL

Summary

Adept at problem-solving and customer service excellence, I leveraged these skills at Lee Health and Target to enhance patient care and boost customer satisfaction in my customer service field. My ability to collaborate effectively with teams and manage sales transactions has consistently improved service delivery, showcasing my commitment to quality and compassionate communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CNA

Lee Health
Fort Myers, FL
06.2024 - Current
  • Documented patient care services by charting in designated areas.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Exhibited compassionate care and communication
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

Style Team Member and Cashier

Target
Fort Myers, FL
04.2023 - 05.2024
  • Greeted customers upon entering the store with a friendly smile and helpful attitude.
  • Answered customer inquiries regarding store policies and procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Processed sales transactions to prevent long customer wait times.
  • Stocked shelves with merchandise when needed.

Education

High School Diploma -

South Fort Myers High
Fort Myers, FL
05-2024

Some College (No Degree) -

FSW
Fort Myers, FL

Skills

  • Problem-solving
  • Basic life support
  • Team collaboration
  • Active listening
  • Patience and empathy
  • Sales transactions
  • Conflict resolution
  • Customer service excellence

Accomplishments

  • Top 10% of my High School Class
  • Honors all 4 years

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • BLS
  • CNA
  • EKG
  • CMAA

Timeline

CNA

Lee Health
06.2024 - Current

Style Team Member and Cashier

Target
04.2023 - 05.2024

High School Diploma -

South Fort Myers High

Some College (No Degree) -

FSW

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Lauren Frazier