LAUREN FREEMAN
Mesquite,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Operations Manager
FedEx Ground
Mesquite, TX
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Administrator
FedEx Ground
Wichita Falls, TX
04.2022 - 10.2022
- Provided answers to customer questions via phone, typically within 4 hours.
- Supported Operations team by handling all administrative tasks.
- Tracked company equipment, tools and technology to manage inventory.
- Executed administrative tasks such as filing documents, ordering supplies.
- Developed weekly reports on operational performance metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hostess
Barrera's TexMex
Cleburne, TX
06.2019 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Midwestern State University
Wichita Falls, TXAssociates - General Studies
Eastern Oklahoma State College
Wilburton, OK08.2021
Skills
- Staff Management
- Productivity Improvement
- Regulatory Compliance
- Employee Motivation
- Operations Oversight
- Continuous Improvements
- Proficient in Excel, Word, Powerpoint, etc
Timeline
Operations Manager
FedEx Ground
11.2022 - Current
Operations Administrator
FedEx Ground
04.2022 - 10.2022
Hostess
Barrera's TexMex
06.2019 - 08.2021
Midwestern State University
Associates - General Studies
Eastern Oklahoma State College