Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Gabriel

San Antonio

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

6
6
years of professional experience

Work History

GCX Customer Relations

Ebay Enterprise
San Antonio
08.2023 - Current
  • Resolved customer inquiries, delivering accurate information on products and services.
  • Promoted customer satisfaction through effective problem resolution and friendly service.
  • De-escalated challenging customer issues while maintaining a calm demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

Patient Recruitment Specialist

Flourish Research
San Antonio
02.2021 - 06.2023
  • Conducted screening interviews to determine eligibility of possible subjects.
  • Kept patient care protocols and clinical trial operations in compliance.
  • Educated participants on studies and anticipated outcomes.
  • Performed data entry into various electronic systems.
  • Coordinated with internal teams to ensure accuracy of data collection and reporting.

Customer Support Advisor

Aetna
San Antonio
09.2019 - 11.2020
  • Delivered comprehensive explanations of insurance coverage and policy limitations to customers.
  • Addressed insurance inquiries and discussed tailored product offerings with prospective customers.
  • Managed high-volume inbound and outbound calls to resolve customer inquiries and claims effectively.
  • Assisted customers in filing and tracking insurance claims, ensuring timely resolutions.

Education

Associate of Arts - Business Management

San Antonio College
San Antonio, TX
04-2015

Skills

  • Customer relationship management
  • Technical support
  • Data entry
  • Insurance claims processing
  • Patient recruitment
  • Regulatory compliance

Timeline

GCX Customer Relations

Ebay Enterprise
08.2023 - Current

Patient Recruitment Specialist

Flourish Research
02.2021 - 06.2023

Customer Support Advisor

Aetna
09.2019 - 11.2020

Associate of Arts - Business Management

San Antonio College

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