LAUREN GARIBAY
San Antonio
Summary
Highly professional hospitality specialist with proven experience delivering luxury, high-touch service to VIP and high-net-worth guests in upscale environments. Skilled in personalized guest experiences, reservation and event coordination, and team leadership, with a track record of maintaining 5-star service standards and exceeding guest expectations. Adept at anticipating needs, resolving concerns with discretion, and promoting premium amenities, bringing a resort-style level of service and attention to detail.
Overview
16
16
years of professional experience
4032
4032
years of post-secondary education
1
1
Certification
Work History
EXECUTIVE ADMINISTRATIVE ASSISTANT
Garibay Tile
San Antonio
08.2023 - Current
- Managed executive calendars and travel to ensure timely arrivals and optimized daily schedules.
- Prepared and edited correspondence, reports, and presentations to support executive decisions with clear, concise materials.
- Maintained strict confidentiality when handling sensitive executive records and communications.
- Organized and maintained an electronic filing system for rapid retrieval of critical documents.
- Screened calls and emails, prioritized communications, and responded on behalf of executives to preserve workflow continuity.
- Coordinated with cross-functional teams to streamline communication and align departmental priorities for project delivery.
- Assisted new hires with onboarding resources and training materials to accelerate role productivity.
- Updated and maintained company databases to ensure data accuracy and secure access for authorized users.
- Built positive relationships with team members and external partners to support collaboration and timely project completion.
- Implemented standardized templates for correspondence and reports to shorten review cycles and clarify external communications.
REALTOR
REAL Broker, LLC
San Antonio
08.2021 - Current
- Managed end-to-end residential transactions ensuring timely closings and high client satisfaction through proactive coordination.
- Scheduled and coordinated property showings to qualified buyers, increasing viewing efficiency and lead conversion.
- Negotiated purchase and sale agreements and advised clients on legal disclosures to secure compliant transactions.
- Maintained an up-to-date CRM to enable targeted follow-ups and improve pipeline visibility.
- Conducted property tours and open houses to generate interest and expand the client network.
- Coordinated inspections, appraisals, and contractor communications to keep transaction timelines on track.
- Established clear communication with clients, lenders, and attorneys to resolve issues and streamline closings.
- Analyzed market data to set competitive listing prices and improve property positioning.
- Accompanied buyers during inspections to identify concerns and advise on remediation options.
- Promoted listings through social and print channels to increase exposure and attract qualified prospects.
- Facilitated closing processes and resolved contract issues prior to settlement to ensure clean closings.
- Maintained comprehensive transaction checklists and documentation controls to prevent contractual errors and support smooth settlements.
Concierge / Guest Services Supervisor
The Dominion Country Club
San Antonio
01.2018 - 08.2023
- Delivered personalized, luxury level service to VIP members and high-net-worth guests, consistently exceeding expectations.
- Supervised, trained, and coached front-of-house staff to uphold 5-star service standards aligned with upscale hospitality brands.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Coordinated golf, spa, dining, and private event reservations, ensuring seamless, resort-style experiences.
- Resolved complex member requests and concerns with professionalism, discretion, and efficiency, protecting the club’s reputation.
- Collaborated across departments to enhance guest satisfaction and maintain luxury brand consistency.
- Identified and implemented service enhancement, and upselling opportunities, maximizing premium guest engagement and revenue.
ACCOUNT RESOLUTION SPECIALIST II
Wells Fargo
San Antonio
10.2010 - 01.2018
- Developed an online application portal to cut processing time and raise applicant satisfaction.
- Led regular meetings with maintenance and management to ensure timely unit readiness and higher occupancy.
- Coordinated vendors and contractors for preventative maintenance to minimize emergency repairs.
- Reviewed delinquent accounts to determine appropriate resolution strategies and prioritize cases for follow-up.
- Contacted customers via inbound and outbound calls and email to negotiate payments and secure commitments.
- Negotiated repayment terms, payment plans, forbearance, or loan modifications to resolve past-due balances.
- Documented all interactions and outcomes in the record-keeping system to maintain accurate account histories.
- Assisted clients with billing inquiries, resolving concerns promptly to preserve customer relationships and reduce escalations.
- Analyzed payment histories and account trends to craft tailored repayment proposals, achieving measurable improvements in collector efficiency and client adherence.
Education
REAL ESTATE (REALTOR) -
Champion School of Real Estate
San Antonio, TX, USHIGH SCHOOL DIPLOMA -
Southwest Preparatory School
San Antonio, TX, USSkills
- Upselling and revenue optimization
- Negotiation
- Direct sales
- Personal assistant
- Microsoft Outlook
- Computer
- Microsoft Excel
- Contracts
- Sales
- Marketing
- Time management
- Customer service
- Microsoft Office
- Business development
- Phone etiquette
- Fair Housing regulations
- Property management
- Administrative
- Organizational
- Risk management
- Team leadership
- Conflict resolution
- Event coordination
- Budget management
- Inventory control
- Customer relationship management
- Social media marketing
- Payroll
- Reservation and event coordination
Certification
- Real Estate License
- Driver's License
Languages
English, Native
Timeline
EXECUTIVE ADMINISTRATIVE ASSISTANT
Garibay Tile
08.2023 - Current
REALTOR
REAL Broker, LLC
08.2021 - Current
Concierge / Guest Services Supervisor
The Dominion Country Club
01.2018 - 08.2023
ACCOUNT RESOLUTION SPECIALIST II
Wells Fargo
10.2010 - 01.2018
REAL ESTATE (REALTOR) -
Champion School of Real Estate
HIGH SCHOOL DIPLOMA -
Southwest Preparatory School