KateMarie Herris
Murray and Regan Law
New Lenox,IL
20
years of professional experience
Prospective Sales Development Manager who brings customer-facing communication, guest issue resolution, and pricing awareness from fast-paced hospitality settings into pipeline-building work. Strong at keeping interactions organized, responding quickly to changing needs, and staying composed in high-volume service environments. Well suited to qualifying prospects, following up consistently, and supporting revenue conversations with clear, professional engagement.
Work History
Executive Administrative Assistant
11 Months- Manage incoming calls, messages, and visitor requests while directing matters to the appropriate contact.
- Prepare meeting materials, agendas, and follow-up notes for attorneys and administrative leadership.
- Track correspondence and case-related documents to keep files current and easy to retrieve.
- Coordinate office supplies and vendor requests to support smooth day-to-day operations.
- Review incoming mail, scan records, and route paperwork to the correct team members.
- Update contact lists, shared calendars, and internal tracking sheets with current information.
- Coordinate travel arrangements, reservations, and itinerary updates for business-related appointments.
- Maintain confidentiality when handling sensitive client information and internal communications.
- Assist with onboarding materials and basic orientation tasks for new administrative staff.
- Organize conference rooms and technology needs before meetings and client consultations.
- Monitor office workflow and flag scheduling conflicts or missing paperwork for prompt resolution.
- Prepare routine status updates and administrative summaries for internal review.
Bartender
1 Year 10 Months- Maintain hundreds of drink orders weekly while balancing service speed, accuracy, and guest satisfaction during busy shifts.
- Craft and serve cocktails, beers, and wines in a fast-paced bar environment while keeping drink quality consistent.
- Keep the bar area clean and organized, following health and safety standards throughout each shift.
- Resolve customer complaints quickly and work with management on pricing strategies using market and competitor insights.
Stay at Home Mom
9 Years- Managed weekly household tasks by coordinating cleaning, laundry, shopping, and supply tracking across the home.
- Supported daily behavior routines by reinforcing expectations and redirecting children through structured discipline.
- Provided a stable, supportive home environment that balanced supervision, patience, and consistent follow-through.
- Supervised meal preparation, hygiene routines, and homework completion to support children’s daily needs.
- Resolved conflicts calmly among children using clear communication and age-appropriate guidance.
- Maintained household safety by monitoring access, reducing hazards, and applying consistent security practices.
- Handled supply planning and grocery shopping to keep the household stocked and organized.
Babysitter
3 Years- Provided weekly parent updates on well-being, routines, and daily activities.
- Completed daily safety checks while childproofing the home and supervising age-appropriate activities.
- Prepared nutritious meals and snacks aligned with specific dietary restrictions and family instructions.
- Engaged children in educational playtime that encouraged creativity, cognitive development, and positive interaction.
- Handled emergency situations calmly, following established protocols to protect children under my care.
Customer Service Representative
2 Years- Followed up on customer issues weekly after resolution to confirm satisfaction and close open service items.
- Managed incoming calls and emails weekly, maintaining timely responses and steady customer support during peak demand.
- Resolved customer complaints by investigating root causes and delivering practical solutions that addressed the underlying issue.
- Built rapport with customers through active listening, empathy, and personalized communication that supported positive service experiences.
- Provided accurate product information by applying strong knowledge of features, policies, procedures, and industry updates.
- Identified process improvements from recurring customer questions and pain points to strengthen service efficiency.
- Supported team performance during peak periods while meeting individual targets and contributing to a collaborative service environment.
Bartender
2 Years- Processed cash transactions nightly through the POS system while maintaining accuracy and efficient checkout flow.
- Prepared hundreds of drink orders weekly during peak service, balancing speed, accuracy, and guest preferences in a busy bar environment.
- Crafted and served cocktails, beer, and wine in a fast-paced bar setting, delivering consistent service across shifting demand.
- Applied mixology knowledge to recommend drinks tailored to guest preferences and flavor profiles.
- Maintained a clean, organized bar area and followed health and safety requirements throughout each shift.
- Trained new bartenders on drink preparation, customer service standards, and POS operation to support team consistency.
General Manager
1 Year 9 Months- Managed the Facebook page for the Southwest suburbs' leading martini bar, driving customer engagement around weekly and monthly programs.
- Scheduled parties and private events, coordinating service details across corporate functions, family gatherings, and celebrations.
- Handled conflict resolution calmly to protect guest satisfaction and keep service flowing during busy shifts.
- Led staffing, scheduling, and training to support consistent service coverage and team readiness.
- Coached bartending staff on drink presentation, upselling techniques, and menu development to strengthen guest experience.
Corporate Trainer
2 Years- Developed training materials that standardized policy instruction and improved consistency across locations.
- Led bartending courses for staff at multiple locations, translating service standards into practical floor skills.
- Supported onsite floor training to connect classroom instruction with real front-of-house operations.
- Coached new hires on policies, expectations, and guest-service standards during classroom sessions.
Assistant Manager
1 Year 6 Months- Managed a staff of 50+ employees across scheduling, training, and daily floor coverage in a high-volume restaurant.
- Handled conflict resolution between employees and guests to maintain a professional, service-focused environment.
- Maintained inventory records, processed purchases and receiving, and supported accurate liquor and food stock control.
- Monitored payroll and P&L statements to support cost control and informed day-to-day operational decisions.
- Delivered training and coaching to strengthen service standards, product knowledge, and consistent customer satisfaction.
Education
Bachelor of Science - Exercise Science
Skills
Restaurant management
Menu development
Drink costing
Assistant manager experience
Conflict management
Staff training
Performance coaching
Customer complaint resolution
Event coordination
Upselling techniques
Vendor relations
Liquor licensing compliance
Health code compliance
Liquor inventory management
Purchase order processing
Labor scheduling optimization
Alcohol server certification
Personal Information
Title: General Manager
Work Experience
Earned Employee of the Quarter Award Spring, 2006
Additional Information
Core Competencies
Timeline
Executive Administrative Assistant
Murray and Regan Law
12.2025 - CurrentRead More
Bartender
Comises Bar and Grill
02.2024 - 12.2025Read More
Babysitter
01.2020 - 01.2023Read More
Stay at Home Mom
01.2015 - 01.2024Read More
Customer Service Representative
National Corporate Housing
01.2013 - 01.2015Read More
Bartender
Jameson's Pub
01.2012 - 01.2014Read More
General Manager
Intimo Lounge
11.2010 - 08.2012Read More
Corporate Trainer
Hooters Corporation
09.2008 - 09.2010Read More
Assistant Manager
Hooters Corporation
02.2007 - 08.2008Read More
Lewis University, School of Arts and Sciences
Bachelor of Science from Exercise Science
Read More