Lauren Geiger-Griffith
Maricopa,AZ
Summary
Experienced operations-focused professional with more than seven years of progressive leadership experience in high volume, customer-facing environments. Proven background in employee scheduling, administrative reporting, staff training, cash reconciliation and customer issue relations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
General Manager
Eegee's
Gilbert, AZ
10.2022 - Current
- Day to day management of a team made up of 20 individual staff members.
- Lead daily operations with focus on superior customer service.
- Support diverse team management and encourage teamwork to improve performance.
- Set up efficient schedules to align staffing with customer demand.
- Oversee inventory control to maintain stock levels and reduce shortages.
- Apply stock control methods to limit waste and support profitability.
- Help implement labor strategies to improve productivity and meet labor cost goals.
- Provide ongoing training and development to build customer service and management skills.
- Promote positive work environment with open communication and continuous improvement.
- Assist with opening multiple locations and building training programs during rapid growth across Valley.
Assistant Manager
Eegee's
Gilbert, AZ
03.2022 - 10.2022
- Supervised daily operations to ensure exceptional customer service delivery.
- Implemented customer service initiatives and employee training programs to enhance service quality.
- Coordinated staff training, scheduling, and performance management processes to support General Manager.
- Started the Manager in Training (MIT) program within 3 months of being promoted to Assistant Manager.
- Assisted in inventory management, ordering, and stock control activities.
Shift Lead
Eegee's
Gilbert, AZ
07.2021 - 03.2022
- Hired within first week of store opening, learning quickly the policies and procedures expectations of crew members.
- Oversaw crew members, managing time to maintain labor costs within monthly goals.
- Coordinated coverage for absent team members to ensure uninterrupted service.
- Completed nightly cash reconciliation and performed regular safe drops to maintain cash within register limits.
- Food preparation, and order fulfillment ensuring orders were completed and accurate.
- Welcomed customers at the entrance to provide assistance., and take orders listening for special requests or food allergies.
Swing Manager
McDonald's
Gilbert, AZ
08.2020 - 05.2021
- Managed staff, store, and kitchen opening when the General Manager was unavailable or until reporting for shift. Assisted upset customers by listening to concerns and offering resolutions.
- Opened POS system by confirming all store opening procedures were completed by verifying store opening and closing items were completed. Prepare and print administrative labor and food safety reports. Fax reports to the Food and Safety Reporter, Owner and District Manager as appropriate.
- Opened safe to count and confirm cash float for register changes. to count and verify float monies and appropriate cash to change out registers when needed. Prepare cash drawers and set drive-thru and frontline registers.
- Balance cash drawers by reconciling monies against register receipts. Report discrepancies and communicate to staff when drawers are short. Prepare deposits by completing deposit logs, checks and cash deposit bags. Enter data into a POS system, balancing promo codes and cash received.
- Walk store ensuring items are fully stocked. Take inventory and report to GM any necessary order requirements. Restock any items that were missed by the closing shift.
- Opened store or kitchen by assembling and turning on equipment, replacing soda machine caps and preparing tea and coffee dispensers. Appropriately stock smaller kitchen freezer and refrigerator by loading items from walk-ins.
Shift Manager
McDonald's
Gilbert, AZ
09.2019 - 08.2020
- Upon promotion to shift manager, rotated duties to assist in short staffing of the kitchen. Responsible for store opening, kitchen preparation and cooking.
- Kitchen lead for meal transition from breakfast to lunch. Consolidate and store breakfast items. Restock refrigerator for the next morning. Set up lunch assembly station, load lunch trays with appropriate foods. Clean equipment in preparation for transition.
- Daily food preparation for lunch and breakfast. Fill and label vegetable assembly bins, prepare bakery items and place into warmers.
- Checked international temperatures for food safety and compliance by considering differences between cooking methods and meat types.
- Opened headset consisting of taking customer orders, payments, preparing drinks, bagging and presenting until morning crew members arrived.
Crew Member
McDonald's
Gilbert, AZ
01.2019 - 09.2019
- Greet customers with a positive attitude. Took orders via headset, tablet, or frontline and entered them properly into the system for order submission. Access the POS system to place, recall and receive order payments. Accept cash, credit card and electronic payments. Counted cash verifying payment amount, count back change to customers to safeguard balancing the register.
- Prepare drinks, present food verifying correct order prior to handing to customer.
- Maintain lobby area by creating clean, welcoming environment for customers. Clean and put away kitchen trays and utensils.
- Executed closing tasks to ensure readiness for the opening shift. Disassemble and sanitize equipment ensuring proper function and maintenance. Restock and arrange the front of the house for efficient order fulfillment.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05-2020
Skills
- Calendar, schedule and workforce coordination
- Microsoft Outlook, Teams, Word, and Excel
- Cash reconciliation, deposit preparation, and discrepancy reporting
- Inventory tracking, ordering, and supply coordination
- Time Management, organization, and attention to detail
- Customer Service, issue resolution and escalation support
Certification
- Food Protection Manager - American National Standards Institute, Conference for Food Protection, Issued 1/27/2023, Valid through 1/27/2028
Timeline
General Manager
Eegee's
10.2022 - Current
Assistant Manager
Eegee's
03.2022 - 10.2022
Shift Lead
Eegee's
07.2021 - 03.2022
Swing Manager
McDonald's
08.2020 - 05.2021
Shift Manager
McDonald's
09.2019 - 08.2020
Crew Member
McDonald's
01.2019 - 09.2019
High School Diploma -
Gilbert High School