Madison Fountaine
Kinfolk Cleaning Co
Cedar Park,TX
14
years of professional experience
Organized and dependable customer service and operations professional with 10+ years of experience coordinating schedules, supporting clients, managing documentation, and keeping day-to-day operations running smoothly. Strong communicator with a proven ability to manage competing priorities, solve problems, and follow through in fast-paced environments.
Work History
General Manager
4 Years 7 Months- Managed training and oversight of a 20-member team to ensure efficient operations in a high-demand vacation rental cleaning environment.
- Achieved timely payroll processing and accurate timesheet management for improved operational flow. Implemented effective corrective actions and performance reviews, elevating team productivity.
- Streamlined operational processes and team workflows to improve efficiency, maintain quality standards, and deliver exceptional guest experiences.
Executive Assistant
1 Year- Reviewed, edited, and finalized home inspection reports for accuracy, completeness, clarity, and client-ready presentation.
- Expanded and refined inspector notes and comments to ensure reports were thorough, professional, and easy for clients to understand.
- Coordinated inspection scheduling, client communication, invoicing, and timely follow-ups on behalf of the business.
- Maintained CRM records, organized client documentation, and supported communication with clients and real estate professionals as needed.
Senior CX Agent
2 Years- Led customer retention initiatives as a senior customer service agent, addressing client cancellation concerns and providing tailored solutions.
- Managed complex and high-sensitivity customer interactions through active listening and personalized service.
- Guided customers through product and service options, ensuring a balance between customer satisfaction and retention goals.
- Supported frontline agents with challenging customer situations and served as a resource for escalations and service-related questions.
- Maintained comprehensive documentation of customer interactions and outcomes in CRM systems to support effective account management.
Assistant Scheduler
6 Years- Coordinated workers’ compensation medical evaluations by scheduling claimants with physicians retained by the company to conduct independent medical examinations.
- Managed appointment scheduling and communication with claimants and physicians, resolving scheduling issues and ensuring evaluations stayed on track.
- Managed and tracked medical records and case documentation, following up to obtain required records and ensure files were complete before scheduled evaluations.
- Served as a central point of contact for claimants, physicians, attorneys, and insurance representatives, handling phone inquiries and administrative requests.
- Maintained accurate case information through data entry, document management, and timely updates throughout the evaluation process.
Education
- Business
Skills
Appointment management
Calendar management
CRM platforms
Operational efficiency
Client communication
Scheduling & Appointment Coordination
Calendar & Schedule Management
Data Entry & Documentation
Timeline
General Manager
Kinfolk Cleaning Co
01.2022 - CurrentRead More
Executive Assistant
Four Points Inspection Service
01.2021 - 01.2022Read More
Senior CX Agent
Stitch Fix
01.2019 - 01.2021Read More
Assistant Scheduler
Landmark Exams
01.2013 - 01.2019Read More
Johnson City High School ISD
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Austin Community College
from Business
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