Ana Beja

Proficient General Clerk II and Order Clerk I at CMI Management, LLC, specializing in operational efficiency and customer satisfaction through effective mail and order processing. Successfully supervised teams at CVS/Pharmacy, leading to improved store operations and reduced error rates. Over 3 years of experience in UPS Shipping and USPS systems, dedicated to achieving high accuracy and productivity in fast-paced environments.

• Experience
• CMI Management, LLC (CMI), Arlington, Virginia.
• Job Position: General Clerk II (September 2022– present)
• Sorting mails by department location or category.
• Overseeing scanning machine.
• Handling mail addressed to the mailroom or office.
• Logging dates for incoming and outgoing mail.
• Managing outgoing packages.
• Ensure proper labeling and packaging.
• Stamp and record date of receipt and sender’s name.
• Keeping records of incoming packages.
• Job Position: Order Clerk I (July 2022– September 2022)
• Take customer orders.
• Document customer details and billing information and entering information correctly on the order form.
• Check the supplies in stock.
• Ensure that the ordered goods are delivered within the time stipulated and at the quoted prices.
• Keep customers informed about the process of the order and make follow up calls to check that the customer is satisfied.
• CVS/Pharmacy, Arlington, Virginia. CVS has become the most consumer-centric health company. Through health services, plans and community pharmacist, CVS pioneered a bold new approach to total health.
• Job Position Supervisor, (December 2018 – July 2022)
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Work effectively with store management and store crews.
• Effectively communicate information both to and from store management and crews.
• Customer Service
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Motivate team members daily to complete assigned tasks and meet their daily goals.
• Manage employee performance and safety procedures by conducting retraining to correct problems and optimize employee productivity.
• Assist store management with meeting standards of services and quality in daily operation.
• Answer and resolve customer questions and concern.
• Utilize security, safety, and loss prevention strategies during shifts exceptional levels.
• Perform store opening and closing procedures, including setting up registers and checking products.
• Manage daily account balances from each cash register and daily cash deposits balance.
• Maintain financial and budgetary accountability for the company and client relationships to ensure profitability.
• Manage all client COVID-19 registration processes, implementation of procedures and assisted creating pathways for customers to follow.
• Implemented new customer services policies due to COVID-19.
• Travel Agency "IGLAND", Durres, Albania. It is a travel agency with more than 20 years of experience. It stands out as one of the leading travel agency in Durres, providing personalized vacation packages, travel deals and travel services, for business travel or leisure travel.
• Administrative Assistant, (January 2011– April 2017)
• Managed the work place.
• Helped to maintain the contact list.
• Communicated on behalf of executives.
• Scheduled meetings.
• Provided the executives and the coworkers with the resources needed to complete their duties.
• Answered phones and warmly greeted incoming clients.