TAMARA ANN RATLIFF
Bella Luna Cafe
Wichita,KS
28
years of professional experience
I am a knowledgeable and dedicated customer service professional with extensive experience in the Client Services industry. I am a solid team player with an outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Restaurant General Manager
1 Year 2 Months- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created a positive working environment for employees.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created a positive working environment for employees.
- Monitored compliance with all health department regulations and company policies.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Correctly calculated inventory and ordered appropriate supplies.
RESTAURANT MANAGER/BARTENDER
2 Years 4 Months- Oversaw daily operations ensuring seamless service and exceptional guest experiences.
- Trained and mentored staff on customer service standards, enhancing team performance and operational efficiency.
- Trained and mentored staff on customer service standards and operational protocols
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Developed signature cocktails that attracted new clientele and boosted sales.
- Served high customer volumes during special events, nights, and weekends.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Built loyal clientele through outstanding service and engaging conversations, fostering a welcoming restaurant atmosphere.
GRAND MASTER NAIL SPECIALIST/OWNER
3 Years- Serviced nail clients in their homes, providing a customized and private experience tailored to individual preferences.
- Ceased client services due to Covid-19 pandemic restrictions.
GRAND MASTER NAIL SPECIALIST/OWNER
2 Years- Established and managed own business, leveraging opportunity to expand professional skills.
- Coordinated appointments, supplied tools and materials, and maintained bookkeeping for efficient business operations.
- Delivered manicures, pedicures, acrylics, and gel enhancements with consistent precision.
GRAND MASTER NAIL SPECIALIST
5 Years- 1st Job out of Cosmetology school! It was here where I built the most amazing clientele! I was able to utilize my years of customer service experience in not only providing nail services to clients, but to also be able to extend my contribution by helping customers while they shopped in our cosmetic boutique
- As a top sales & client experiences technician, I was invited by CND to their School at Sea, which was a Grand Master certification course on a cruise ship. Only the top 50 nail technicians in the country were invited to this exclusive course
- Educated clients on best nail care practices, enhancing their overall experience and satisfaction.
- Evaluated nail care needs during guest consultations.
- Established a loyal repeat client base by enhancing customer service. through effective marketing and customer service.
- Cultivated strong relationships with clients, fostering loyalty and trust through personalized service.
BUSINESS MANAGER/SKINCARE & MAKEUP SPECIALIST
3 Years- I was asked to use my knowledge and instill it into a team of ladies and teach them my exemplary techniques and help other consultants raise their client connections resulting in raising sales.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer accounts.
- Interacted well with customers to build connections and nurture relationships.
- I used my customer service experience to excel and rise to the top in sales, and customer satisfaction.
- Researched industry and marketplace trends to enhance sales.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
TEAM-LEAD/CUSTOMER SERVICE AGENT
3 Years- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Mentored junior staff, providing guidance on best practices and career development opportunities.
NETWORK ADMINISTRATOR/RECEPTIONIST
1 Year- Started as temporary receptionist at agency managing Kansas adoption contracts, fostering strong connection due to personal adoption experience
- Answered multi-line calls and directed them to appropriate personnel, enhancing communication flow within the organization
- Led data-entry team to improve accuracy and efficiency.
Education
- At Sea on Royal Caribbean Cruise Ship
- Grand Master Nail Technology
- Nail Technology
Skills
Critical thinking and problem solving
Leadership Skills
Ability to Multitask
Computer Skills
Ability to Work Under Pressure
Ability to Work in a Team
Effective Time Management
Written and Verbal Communication Skills
Microsoft Office
Customer Service
Positive and Professional Attitude
Kind-Hearted
Patient
Strong Work Ethic
Business Etiquette
Dealing with difficult people
Relationship Building
Attention to Detail
Growth Mindset
Product Upselling
Call Answering and Routing
Appointment Management
Creative Solutions
Industry Trends
Product Knowledge
Brand Loyalty
Customer Satisfaction
Data Integrity
Client Relationships
Coaching and Training
Accomplishments
- 2000 Miss Kansas USA Delegate as Miss Sedgwick County USA.
- Attended the 2012 Oscars and walked the Red Carpet with husband who was the subject of an Oscar Nominated Documentary Short called "Incident in New Baghdad".
Timeline
Restaurant General Manager
Bella Luna Cafe
08.2025 - CurrentRead More
RESTAURANT MANAGER/BARTENDER
The Anchor
01.2022 - 05.2024Read More
GRAND MASTER NAIL SPECIALIST/OWNER
Nails By Tammy
01.2015 - 01.2018Read More
GRAND MASTER NAIL SPECIALIST/OWNER
Blonde & Beyond @ Terradyne Country Club
01.2010 - 01.2012Read More
GRAND MASTER NAIL SPECIALIST
Beau Monde Spa & Boutique
01.2006 - 01.2011Read More
BUSINESS MANAGER/SKINCARE & MAKEUP SPECIALIST
Estee Lauder
01.2003 - 01.2006Read More
TEAM-LEAD/CUSTOMER SERVICE AGENT
T-Mobile
01.2000 - 01.2003Read More
NETWORK ADMINISTRATOR/RECEPTIONIST
Lutheran Social Service
01.1999 - 01.2000Read More
CND UNIVERSITY
Read More
CLASSIC COLLEGE OF HAIR DESIGN
from Nail Technology
Read More
KANSAS STATE UNIVERSITY
Read More