Lauren Gentner RN

Diversified Nurse Consultants/Peggy's Place

11.2017 - 02.2024

Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Trained and guided team members to maintain high productivity and performance metrics.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Interacted well with customers to build connections and nurture relationships.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Reported issues to higher management with great detail.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed daily operations to foster increased productivity.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked well in a team setting, providing support and guidance.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Summary