Grayson Karner
Frisco,TX
Summary
Motivated and licensed All Lines adjuster with experience handling diverse claims from all states. Skilled in coverage investigation, subrogation, liability determination, litigation, bodily injury and claims file management with an emphasis on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Resolution Manager
Gallagher Bassett Services Inc.
Clinton, IA
07.2024 - Current
- Liability analysis
- Litigated bodily injury claim for personal lines and commercial auto and general liability
- Cover analysis and investigation
- General liability property damage
- Commercial auto property damage
- Negotiate settlements
- Attend mediations, pre-trial conferences and maintain litigation files working with defense counsel
Claim Specialist (Fire-Casualty Litigation)
State Farm
Richardson, TX
05.2023 - Current
- Delivered exceptional customer service to clients by communicating effectively.
- Handle current litigation claims involving bodily injury and complex property/casualty.
- Reviews complex coverage and completes coverage reviews to determine coverage in complex bodily injury and litigation.
- Work in conjunction with attorneys to resolve settlements within authority
Arbitration Specialist
Kemper
Dallas, TX
02.2022 - 05.2023
- Responsible for response and application in Arbitration Forums
- Property damage and automotive claims
- Defend liability decisions
- Certified to hear cases in arbitration forums
- Hear approximately 15 Arbitration cases a week in arbitration forums in addition to response and filing
Claims Adjuster
Esurance, Allstate Insurance
Irving, TX
05.2019 - 02.2022
- Handled and processed variety of claims, including subrogation and total loss.
- Reviewed data to verify validity of claims and determine case management actions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Completed required investigations on referred files within established timeframes.
- Mentored new members of claims staff in proper procedures.
- Handled customer escalations and provided resolutions to problems including management escalation and social media escalations.
Education
Bachelor of Science - Emergency Management
University of North Texas
Denton, TX05.2013
Skills
- Excellent writing skills
- Property claims
- Settlement determinations
- Coverage assessments
- Claims file management processes
- Customer service and support
- Regulatory compliance understanding
- Legal Compliance
- Litigation Support
- Experienced with bodily injury and large loss claims
Licensing
- Hold current all lines adjuster license for Texas, Oklahoma, Kentucky, California, New York, Louisiana, Florida, North Carolina, Colorado, Utah, Michigan and Georgia.
Timeline
Senior Resolution Manager
Gallagher Bassett Services Inc.
07.2024 - Current
Claim Specialist (Fire-Casualty Litigation)
State Farm
05.2023 - Current
Arbitration Specialist
Kemper
02.2022 - 05.2023
Claims Adjuster
Esurance, Allstate Insurance
05.2019 - 02.2022
Bachelor of Science - Emergency Management
University of North Texas