Lauren Goetjen
Somerset ,PA
Summary
Dynamic professional with a strong background in customer service and team management, honed at Sheetz. Proven ability to train and mentor staff while ensuring adherence to safety protocols. Recognized for exceptional decision-making skills and attention to detail, fostering positive relationships and enhancing operational efficiency in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Sheetz
Server
F.O.E
Somerset, PA
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Veterinary Assistant
Somerset Veterinary Hospital
Somerset, PA
01.2024 - 01.2025
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
911 Dispatcher
Somerset County
Somerset, PA
04.2016 - 07.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Human Resources Assistant
John F Goetjen and Son
Wilton, CT
03.2007 - 12.2015
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
Education
High Honors
Champion Christian
Champion, PA05.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Team building
- Processes and procedures
- Relationship building
- Policy enforcement
- Safety protocols
- Documentation and reporting
Timeline
Server
F.O.E
02.2025 - Current
Veterinary Assistant
Somerset Veterinary Hospital
01.2024 - 01.2025
911 Dispatcher
Somerset County
04.2016 - 07.2022
Human Resources Assistant
John F Goetjen and Son
03.2007 - 12.2015
Supervisor
Sheetz
High Honors
Champion Christian