LAUREN GOLDEN
Jonesboro,AR
Summary
A friendly and compassionate individual with strong interpersonal skills and a passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being. I demonstrate strong communication at the workplace and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I will bring a positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
St. Bernard's
01.2025 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Fostered clean and hygienic environment, reducing risk of infections.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Pharmacy Technician
Community Care Pharmacy
05.2022 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Bachelor of Science - Nursing & Health Professions, Disaster Preparedness And Emergency Management
ARKANSAS STATE UNIVERSITY
JONESBORO, AR05-2026
High School -
MALVERN HIGH SCHOOL
MALVERN, AR05.2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Catheter care
- Specimen collection
- Infection control standards
- Feeding assistance
- Patient positioning
- Adaptable
- Patient services
- Clinical training
- Emotional support
- Infection prevention
Accomplishments
I am currently President of the Delta Zeta Sorority. I help supervise over 90 members of this chapter.
Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Care Technician
St. Bernard's
01.2025 - Current
Pharmacy Technician
Community Care Pharmacy
05.2022 - 12.2024
Bachelor of Science - Nursing & Health Professions, Disaster Preparedness And Emergency Management
ARKANSAS STATE UNIVERSITY
High School -
MALVERN HIGH SCHOOL
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