Lauren Gomez

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Cash management and inventory.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.

• Gave details on coffee blends and preparation descriptions to customers.
• Greeted customers, answered questions and recommended drinks and pastries.
• Brewed batches of coffee.
• Cleaned and sanitized work areas, utensils and equipment.
• Merchandised display cases and diligently promoted prepared foods to drive business revenue.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Greeted guests with pleasant smile and superior customer service.
• Memorized official and off-menu preparations to serve all customer beverage desires.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Maintained highest standards of conduct and service to support company reputation.

• Verified loads against shipping papers.
• Contacted customers prior to delivery to coordinate delivery times.
• Delivered food to businesses and customers
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• Gave details on coffee blends and preparation descriptions to customers.
• Brewed batches of coffee
• Cleaned and sanitized work areas, utensils and equipment.
• Merchandised display cases and diligently promoted prepared foods to drive business revenue.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Greeted guests with pleasant smile and superior customer service.
• Memorized official and off-menu preparations to serve all customer beverage desires.

Managed shifts, inventory, ordered inventory, cash management, cleaned and stocked.