Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Gonzales

Bloomfield,NM

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Host/TOGO/Server

Texas Roadhouse
08.2021 - 04.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Carhop

Sonic Drive-in
03.2021 - 04.2021
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.

Education

Insurance Claims Adjuster Certificate - Insurance

US Career Institute
09-2025

High School Diploma -

Aztec High School
Aztec, NM
05-2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Detail-oriented
  • Adaptable to change
  • Exceptional communication
  • Critical Thinking Skills

Timeline

Host/TOGO/Server

Texas Roadhouse
08.2021 - 04.2024

Carhop

Sonic Drive-in
03.2021 - 04.2021

Insurance Claims Adjuster Certificate - Insurance

US Career Institute

High School Diploma -

Aztec High School

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Lauren Gonzales