LAUREN GOODE
NORWOOD,USA
Summary
Energetic and reliable Medical Assistant with 7 years of experience in a fast paced Dermatology Practice. Extensive knowledge of both General and Cosmetic Dermatology treatments and procedures. Highly dedicated to providing the highest quality of patient care, education and satisfaction.
Overview
39
39
years of professional experience
Work History
Medical Assistant
Centre Dermatology & Aesthetic Medicine
Newton Centre, MA
10.2006 - Current
- Responsible for cleaning, maintaining and ordering supplies for exam rooms
- Maintaining patient flow
- Assisting in excisions, ED&C, punch and shave biopsies as well as cosmetic procedures
- Instrument sterilization
- Maintaining pathology/specimen logs and communicating results to patients
- Patient education
- Obtaining health history and beginning and completing S.O.A.P.note in LMR as well as transmitting prescriptions/scanning notes
- Medical records, pulling/filing patient charts and generating encounter forms
- Collecting co-payments and patient balances
Intern Medical Assistant
Oak Street Medical Associates, P.C./ Earl Yunes, M.D.,M.P.H Internal Medicine/Hematology
Needham, MA
06.2006 - 08.2006
- Maintaining patient flow
- Obtain patient history/vital signs/specimen collection
- Phlebotomy
- Operated in-office equipment
- EKG
Travel Counselor 1 / Team Leader
American Express Travel
Needham, MA
11.1987 - 04.2005
- Accurately booked air, car and hotel reservations for corporate clients
- Explaining rules, regulations, fees and ticket price deadlines to the client
- Researched for the lowest fare within reason of traveler's request.
- Answer phones in a timely fashion within client contract
- VIP desk -book travel for Vice President and President of corporate accounts
- Issued own tickets, packaged and set up for UPS delivery
- Filled in as acting Team Leader when management was not available
- Helped Team Leader with projects
- Supervised up to 12 agents
- Interviewed, hired and trained new employees
- Wrote and performed reviews, raises and bonuses
- Counseled and monitored employees
- Quality control of all bookings
- Respond to all questions and concerns from customers and employees
- Customer service issues, including writing letters to the appropriate source.
- Facilitate/arrange office and team meetings.
- Scheduling employee's hours, vacation, lunch and breaks
- Covered for administrator (payroll and reports for clients)
Education
Certificate - MA/Phlebotomy/EKG
Health Care Training Services
Avon, MA01.2006
Skills
- Skilled in minor surgery assistance
- Specimen collection/processing/maintaining pathology/specimen log books
- Health history/Review of Systems/SOAPnotes
- Patient education
- Vital signs
- Practiced in sterilization techniques
- Proficient in electronic medical records specifically LMR/Patient Gateway
- Wound cleaning/care ability
- Chart preparation/filing aptness
- Phlebotomy skills
- Ordering and maintaining medical supplies/exam rooms
Timeline
Medical Assistant
Centre Dermatology & Aesthetic Medicine
10.2006 - Current
Intern Medical Assistant
Oak Street Medical Associates, P.C./ Earl Yunes, M.D.,M.P.H Internal Medicine/Hematology
06.2006 - 08.2006
Travel Counselor 1 / Team Leader
American Express Travel
11.1987 - 04.2005
Certificate - MA/Phlebotomy/EKG
Health Care Training Services