Lauren Goodman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Financial Services Supervisor
Columbia Eye Clinic
04.2022 - Current
- Researched and followed up on denied insurance claims.
- Posted charges, payments and adjustments for ophthalmic procedures.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Collected payments and applied to patient accounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Evaluated staff performance and provided coaching to address inefficiencies.
Special Projects Coordinator/Billing Representative
Columbia Eye Clinic
01.2019 - 03.2022
- Posted and adjusted payments from insurance companies.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Performed billing and coding procedures for ambulatory surgical center and physician services.
- Pre-certified medical and surgical procedures.
- Worked various reports daily and monthly
Lead Contact Lens Technician/ Optical Technician
Columbia Eye Clinic
07.2011 - 12.2018
- Fitting and dispensing contact lenses including soft lenses and RGPs
- Operating Keratometer
- Working with the NextGen system including EPM, EHR, Optical Management
- Fitting and dispensing glasses
Receptionist/Tech
Eye Associates of Cayce
09.2009 - 07.2011
- Front desk work including answering the phones and taking money
- Working with the Officemate system
- Preparing patient's paperwork to see the doctor
- Running the auto-refractor and FDT machine
- Ordering contacts through Diversified
Receptionist
Northwest Family YMCA
08.2009 - 09.2009
- Registering members for programs and membership
- Answering phones
- Various office duties
Wellness Coach
Northwest Family YMCA
04.2009 - 06.2009
- Greeting members and assisting with equipment
- Cleaning equipment and work out area
- Assisting new members with navigating the working out area
Flight Accounting Assistant and Auditor
Peppermill Casino Inc
05.2008 - 02.2009
- Book keeping and balancing
- Processing reports with Showgate computer program
- Auditing vault documents
Rehabilitation Technician
Genesis Rehabilitation Services
10.2007 - 05.2008
- Transporting patients to and from gym
- Assist in treating patients
- Answering phones
- Various office duties
Waitress
Greek Boys
06.2004 - 05.2008
- Taking orders
- Serving customers
- Handling cash and credit card transactions
Receptionist
Northwest Family YMCA
06.2005 - 05.2007
- Registering members for programs and membership
- Answering phones
- Various office duties
Education
Some College Coursework Completed- Basic Courses -
Midlands Technical College
5.2010
Some College Coursework Completed -
Columbia College
5.2005
Skills
- Microsoft Office
- HIPAA Compliance
- Revenue Operations
- Payments Posting
- Electronic Health Records Systems
- Billing Codes
- CPT Code Modifiers
Timeline
Patient Financial Services Supervisor
Columbia Eye Clinic
04.2022 - Current
Special Projects Coordinator/Billing Representative
Columbia Eye Clinic
01.2019 - 03.2022
Lead Contact Lens Technician/ Optical Technician
Columbia Eye Clinic
07.2011 - 12.2018
Receptionist/Tech
Eye Associates of Cayce
09.2009 - 07.2011
Receptionist
Northwest Family YMCA
08.2009 - 09.2009
Wellness Coach
Northwest Family YMCA
04.2009 - 06.2009
Flight Accounting Assistant and Auditor
Peppermill Casino Inc
05.2008 - 02.2009
Rehabilitation Technician
Genesis Rehabilitation Services
10.2007 - 05.2008
Receptionist
Northwest Family YMCA
06.2005 - 05.2007
Waitress
Greek Boys
06.2004 - 05.2008
Some College Coursework Completed- Basic Courses -
Midlands Technical College
Some College Coursework Completed -
Columbia College
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