Lauren Gorsuch
Ault,CO
Summary
Performance-oriented Sales Leader offering exceptional record of achievement. Tenacious leader with a strategic and analytical approach to solving problems committed to accomplishing profit targets. Results-oriented problem solver with a self-directed and motivational style.
Overview
7
7
years of professional experience
Work History
Regional Sales Manager
Milan Laser Hair Removal
01.2024 - Current
- Developed a successful sales team through rigorous coaching/feedback, performance management, and ongoing training.
- Interviewed, hired, and onboarded sales and medical staff. Successfully implemented mentoring program to promote positive peer feedback and engagement.
- Held one-on-one meetings with sales team members to identify individual opportunities and offered insight and solution development.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
TRAINING SALES & CLINIC MANAGER
MILAN LASER HAIR REMOVAL
09.2021 - 12.2023
- Consistently exceeded KPI expectations resulting in Annual, monthly, and quarterly performance
- Used consultative sales approach to understand and meet customer needs.
- Coached clinic teams on sales and customer service approaches, leading to clinic increased upsell revenue.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
SPA DIRECTOR
SKIN DEEP CLINICAL SKINCARE & SALON SOIGNE
01.2019 - 06.2021
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Enhanced guest satisfaction by implementing innovative spa treatments and services.
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Administered payroll, accounting and purchasing.
- Recruited, hired and trained all new employees.
OFFICE MANAGER
ADVANCED SKINCARE & LASER CENTER
01.2017 - 12.2018
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created marketing materials to use on social media, in print ads, and in a monthly newsletter to drive sales and expand client awareness of treatment and product offerings.
- Planned and executed large open house events to drive sales throughout the year resulting in record-breaking event sales.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
Education
BBA - MANAGEMENT CONCERTATION
Colorado Mesa University
Grand Junction, COMBA -
University of Northern Colorado
Greeley, COSkills
- Training and mentoring
- Sales Driving & Coaching
- CRM Software
- Goals and performance
- Forecasting and Reporting
- Performance Evaluation
- Effective Leadership
- Goal Setting and Achievement
- Relationship Building
- Team Recruiting and Onboarding
- Process Improvement
Accomplishments
- Annual Top Performer, Milan Laser, 2023, Achieved top KPI performance for 2023 landing in the top 10% of the organization.
- Quarterly Top Performer, Milan Laser, Q1 2023, Achieved top KPI performance for Q1 of 2023 landing in the top 10% of the organization.
- Monthly Top Performer, Milan Laser: April, July, & November of 2023. Achieved top KPI performance landing in the top 10% of the organization.
- Million Dollar Mini Publication Featured Interviewee, Milan Laser, September of 2022.
Timeline
Regional Sales Manager
Milan Laser Hair Removal
01.2024 - Current
TRAINING SALES & CLINIC MANAGER
MILAN LASER HAIR REMOVAL
09.2021 - 12.2023
SPA DIRECTOR
SKIN DEEP CLINICAL SKINCARE & SALON SOIGNE
01.2019 - 06.2021
OFFICE MANAGER
ADVANCED SKINCARE & LASER CENTER
01.2017 - 12.2018
BBA - MANAGEMENT CONCERTATION
Colorado Mesa University
MBA -
University of Northern Colorado