Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Lauren Graham

Sussex,NJ

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

SCARC
Augusta, NJ
03.2018 - Current
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, company standards.
  • Managed inventory and stocking duties efficiently
  • Demonstrated strong attention to detail in data entry.
  • Overseeing and administering medications
  • Engaged in communication with insurance companies and coordinated doctor appointments.
  • Ensured the well-being of residents by monitoring their physical and mental health needs

Waitress

Farmstead Swim Team
Andover, NJ
05.2013 - 08.2018
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided accurate change for cash transactions using a cash register system.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Developed positive relationships with regular customers through friendly conversation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

High Point Regional High School
Sussex, NJ
06-2013

Skills

  • Expense Tracking
  • Policy Implementation
  • Verbal and written communication
  • Schedule Preparation
  • Performance Evaluations
  • Problem-solving abilities
  • Data
  • MS Office
  • Interpersonal Communication
  • Financial Management
  • Workforce Management
  • Business Administration
  • Strategic Planning
  • Strong time management skills; ability to manage multiple tasks at the same time and meet tight deadlines
  • Ability to communicate effectively verbally and in writing while demonstrating strong interpersonal skills with teammates
  • Strong organizational skills
  • Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures
  • Achieves accuracy and thoroughness when completing a task
  • Ability to collect, organize, analyze and enter data proficiently

Certification

  • CPR certified
  • Crisis Management certified

Affiliations

  • Soccer
  • Lacrosse
  • Boxing
  • Kickboxing
  • Yoga

Accomplishments

  • I started my direct support professional (caregiver) job at the entry level with no experience and within 1 year I was promoted to management

References

References available upon request.

Timeline

Manager

SCARC
03.2018 - Current

Waitress

Farmstead Swim Team
05.2013 - 08.2018

High Point Regional High School

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Lauren Graham