Lauren Green
Albrightsville,PA
Overview
12
12
years of professional experience
Work History
Weekend Manager
Camp KCS
Long Pond, PA
07.2019 - 05.2025
- Ensured compliance with company policies and procedures regarding safety, security, cash handling, hygiene standards.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Managed the daily operations of the store including opening and closing procedures.
- Resolved conflicts between customers or between customers and employees in a professional manner.
Receptionist/Insurance Agent
Capria Insurance Agency
Albrightsville, PA
06.2013 - 07.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Cosmetology Degree - Cosmetology
Empire Beauty Academy
Allentown PA06-2014
High School Diploma -
JIm Thorpe Area High School
Jim Thorpe PA06-2012
Skills
- Cash handling
- Regulatory compliance
- Conflict resolution
- Customer service
- Operational management
- Staff scheduling
Timeline
Weekend Manager
Camp KCS
07.2019 - 05.2025
Receptionist/Insurance Agent
Capria Insurance Agency
06.2013 - 07.2019
Cosmetology Degree - Cosmetology
Empire Beauty Academy
High School Diploma -
JIm Thorpe Area High School