Lauren Greenberg
Los Angeles,CA
Summary
Dynamic Customer Service Manager with a proven track record at The Pearl Source, excelling in team leadership and project management. Expert in analyzing call center data to enhance service quality, while fostering a collaborative environment. Proficient in Microsoft Excel, demonstrating meticulous attention to detail and exceptional communication skills.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
The Pearl Source
LA, CA
10.2015 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
Stage Press Manager
Outside Lands Music Festival
SF, CA
08.2017 - 08.2019
- Managed and escorted working photographers for several stages.
- Assisted with tear down of tents, tables, chairs, and other equipment when necessary.
- Checked-in press attendees at the box office, and provided them with proper credentials.
- Built relationships with members of the press and created a welcoming and warm environment that promoted future visits.
Merchandise Return Manager
Kevin Jewelers
LA, CA
07.2013 - 08.2014
- Deciphered merchandise aging activity to elect what to recall back to a vendor.
- Pulled slow-moving inventory from retail locations to return to a vendor for asset/memo credit.
- Created spreadsheet write-ups using Microsoft Office/Excel.
- The company communicates with vendors via e-mail, telephone, and in-person meetings.
- Reviewed vendor invoices for accuracy prior to payment.
- Monitored inventory levels to ensure adequate supply of merchandise at all times.
Green Room Representative
Mad Decent Block Party
LA, CA
08.2012 - 08.2013
- Provided excellent hospitality to performing artists, and their guests.
- Aided in the event's setup and teardown.
- Escorted and ensured performing artists were at the stage at their designated time by directly communicating with stage manager
Assistant Stage Manager
Siverlake Jubilee
LA, CA
05.2011 - 05.2012
- Responsible for compensating artists with checks, and maintaining a log for the checkbook.
- Escorted and ensured performing artists were at the stage at their designated time by directly communicating with stage manager
- Aided artists in setting up and tearing down gear to assure the event's punctuality.
- Communicated any issues or concerns regarding cast or crew to the Stage Manager immediately.
Education
Associate’s Degree - Sociology
College of The Canyons
Valencia, CA06-2015
High School Diploma -
Saugus High School
Saugus, CA05.2011
Skills
- Microsoft outlook, word, and Excel
- Ship Station
- Amazon Seller Central
- Event planning
- Project management
- Excellent time management skills
- Team building and leadership
- Schedule coordination
- Training and mentoring
- Verbal and written communication
- Meticulous attention to detail
Timeline
Stage Press Manager
Outside Lands Music Festival
08.2017 - 08.2019
Customer Service Manager
The Pearl Source
10.2015 - Current
Merchandise Return Manager
Kevin Jewelers
07.2013 - 08.2014
Green Room Representative
Mad Decent Block Party
08.2012 - 08.2013
Assistant Stage Manager
Siverlake Jubilee
05.2011 - 05.2012
Associate’s Degree - Sociology
College of The Canyons
High School Diploma -
Saugus High School
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