Crystal Santos
Royse City
Summary
Dedicated customer service professional with valuable experience at the City of Garland in communication, employee training, and document verification. Proven ability to enhance team performance through active listening and problem solving. Proficient in Microsoft Office Suite, leveraging data entry skills, team player with outgoing, positive demeanor.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
City of Garland
08.2022 - Current
- Provided training of policies and procedures to new hires, contributing to their successful integration into the team, provided supplemental training to current employees to maintain awareness of updates and provide additional support.
- Communicated with customers via email, confirming and approving documents received for accounts.
- Knowledgeable in areas of billing, connection and disconnection of utilities, Responder, streetlights, eAssist, EWS, and other applications as part of my job function.
- Directed incoming calls to internal personnel and departments.
- Assisted Emergency Management during the 2024 storm.
SPED ALE Paraprofessional
Garland ISD
12.2018 - 07.2022
- Improved classroom management by assisting teachers with behavioral interventions, monitoring and documenting student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Settlements Admin Support
City Of Garland
08.2018 - 12.2018
- Provided administrative support in the ERCOT department.
- Verified and input invoices/settlements.
- Prepared reports for deal confirmations.
- Ran and compared macros.
Education
Associate of Arts - Teaching
Dallas College
High School Diploma -
Garland High School
05-2002
Skills
- Employee training
- Document verification
- Microsoft outlook, word, excel
- Data entry
- Customer relations and communication
Languages
Spanish
Professional Working
Timeline
Customer Service Representative II
City of Garland
08.2022 - Current
SPED ALE Paraprofessional
Garland ISD
12.2018 - 07.2022
Settlements Admin Support
City Of Garland
08.2018 - 12.2018
Associate of Arts - Teaching
Dallas College
High School Diploma -
Garland High School
Similar Profiles
Joseph TomkinsonJoseph Tomkinson
Auto Shop Supervisor at City Of GarlandAuto Shop Supervisor at City Of Garland
Travis McClureTravis McClure
Housing Inspector at City Of GarlandHousing Inspector at City Of Garland
Henry PaschallHenry Paschall
Environmental Health Specialist at City of GarlandEnvironmental Health Specialist at City of Garland
Lola OrtizLola Ortiz
Babysitter at Family Friends And NeighborsBabysitter at Family Friends And Neighbors
Zachary RyanZachary Ryan
Student at Wyotech-LaramieStudent at Wyotech-Laramie