Traci Appleton
Abilene,US
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
City Of Abilene
Abilene, TX
01.2023 - Current
- Answer multi-line phone, respond to emails, help customers in office, set up payment arrangements, take payments,set up new service, transfer service, disconnect service, maintain notes of customer interactions for future reference, handle customer complaints, review customer water consumption, assist with general questions from the public, etc.
Co-Owner
LoneStar Lawn and Landscape
Abilene, TX
06.2006 - Current
- Data entry, billing, process payments, maintain scheduling, filing, previous experience with processing payroll, previous experience with hiring and training of employees, operating machinery, etc.
Assistant Elections Administrator
Taylor County Elections Administration
Abilene, TX
12.2019 - 01.2023
- Data entry, filing, faxing, using multi-line phone, customer service, program ballot, proof-read ballot, prepare voting equipment for deployment, contact and schedule poll workers for every polling location during early voting and election day, train poll workers, preparing/submitting reports to various government departments, etc.
Criminal Justice Information Systems Clerk
Taylor County Sheriff
Abilene, TX
01.2011 - 04.2012
- Worked with sensitive arrest information to ensure correct arrest codes were submitted during jail processing of inmates, processed bond paperwork to ensure appropriate courts and departments received proper paperwork, process jail dispositions to appropriate jurisdictions, filing, data entry, fax, using multi-line phone, etc.
911 Telecommunicator
Taylor County Sheriff
Abilene, TX
02.2001 - 06.2008
- Monitor and record the locations of on-duty sheriff's deputies, Answer 911 and non emergency phone, Dispatch appropriate departments to emergency/ non emergency calls, Data entry of information into call sheets in logical order, Operate various radios, Input information using TLETS/NLETS and TCIC/NCIC, Customer service, Fax, Filing, etc.
Education
High School -
Abilene High School
01.1991
Skills
- Communication
- Customer Service
- Data entry
- Problem Solving
- Time Management
- Filing
- Report creation
- Scheduling
- Sensitive material handling
- Documentation and reporting
- Multi-line phone systems
- Excel spreadsheets
- Editing and proofreading
- Faxing documents
- Employee training and development
- Invoicing and billing
Certification
- CPR
- AED
- FIRST AID
Timeline
Customer Service Representative II
City Of Abilene
01.2023 - Current
Assistant Elections Administrator
Taylor County Elections Administration
12.2019 - 01.2023
Criminal Justice Information Systems Clerk
Taylor County Sheriff
01.2011 - 04.2012
Co-Owner
LoneStar Lawn and Landscape
06.2006 - Current
911 Telecommunicator
Taylor County Sheriff
02.2001 - 06.2008
High School -
Abilene High School
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