Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Glenda Jackson

Pine Bluff,AR

Summary

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.

Forward-thinking Manager with two years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Customer Service Representative II

FIS
Little Rock, AR
03.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.


Teacher

Community Service Office
Pine Bluff, AR
06.2021 - Current
  • Planned and implemented integrated lessons to meet national standards.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Enhanced 2-year-old and 3-years old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.

Customer Service Representative

Everise
Pine Bluff, AR
11.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Contacted clients to verify account information and maintain accuracy, resulting in 60% increase in client satisfaction

Assistant Manager

Family Dollar Stores Inc.
Pine Bluff , AR
08.2020 - 11.2020
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

Lead Sales Associate

Dollar General
Pine Bluff, AR
03.2020 - 08.2020
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Reported sales data to upper management as directed.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

Crewman

Lennox I
Stuggart , AR
08.2019 - 01.2020
  • Determined level of compliance and technical feasibility of proposed initiatives.
  • Exceeded goals through effective task prioritization and great work ethic
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Housekeeper

Davis Nursing Home
Pine Bluff, AR
05.2018 - 07.2019
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Kept building entryway glass clean and polished for professional presentation.

Reclamation Specialist

L&R Distributions
Pine Bluff, AR
02.2017 - 07.2017
  • Inspected materials to determine appropriate placements for repurposing or disposal.
  • Compressed materials into reusable, shippable or movable sizes using balers and other equipment.
  • Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
  • Worked with clients and visitors to accurately sort materials for further handling.
  • Drove operational improvements which resulted in savings and improved profit margins.

Corporal

Arkansas Department Of Corrections
Grady , Arkansas
09.2015 - 02.2017
  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.

Education

High School Diploma -

Pine Bluff High School
Pine Bluff, AR
05.2015

General Studies

Southeast Arkansas College
Pine Bluff, AR

Skills

  • Recruiting and Interviewing
  • Staff Supervision
  • Employee performance evaluations
  • Training
  • Strategic Planning
  • Employee scheduling
  • Staff Management
  • Google Drive
  • Consulting
  • Business administration
  • Cost Control
  • Operations management
  • Financial Management
  • Sales growth

Timeline

Customer Service Representative II

FIS
03.2022 - Current

Teacher

Community Service Office
06.2021 - Current

Customer Service Representative

Everise
11.2020 - 05.2021

Assistant Manager

Family Dollar Stores Inc.
08.2020 - 11.2020

Lead Sales Associate

Dollar General
03.2020 - 08.2020

Crewman

Lennox I
08.2019 - 01.2020

Housekeeper

Davis Nursing Home
05.2018 - 07.2019

Reclamation Specialist

L&R Distributions
02.2017 - 07.2017

Corporal

Arkansas Department Of Corrections
09.2015 - 02.2017

High School Diploma -

Pine Bluff High School

General Studies

Southeast Arkansas College

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