Ryan LaClair
Syracuse,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, effective communication skills, and adept at working effectively unsupervised. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
National Grid Usa Service Company
Syracuse , NY
10.2023 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales Development Representative
Liscio
Syracuse, NY
05.2022 - 09.2023
- Collaborated closely with colleagues from different departments on cross-functional projects.
- Maintained an up-to-date database of prospects and clients.
- Identified potential clients through market research and cold-calling.
Inbound Sales Representative
Spectrum
Syracuse, NY
01.2021 - 05.2022
- Responded to customer inquiries via phone, email and chat.
- Maintained detailed records of all sales transactions in CRM system.
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
General Manager
Planet Fitness
Syracuse, NY
11.2018 - 03.2020
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Innovation And Entrepreneurship
Clarkson University
Potsdam, NY08-2017
Skills
- Best Practices Implementation
- Marketing
- Innovation and Creativity
- Database Management
- Report Writing
- Advanced computer skills
- Interviewing techniques
- Highly motivated
Certification
- OSHA 10 hour
Timeline
Customer Service Representative II
National Grid Usa Service Company
10.2023 - Current
Sales Development Representative
Liscio
05.2022 - 09.2023
Inbound Sales Representative
Spectrum
01.2021 - 05.2022
General Manager
Planet Fitness
11.2018 - 03.2020
Innovation And Entrepreneurship
Clarkson University
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