LAUREN griner
Guyton,STATE_US
Summary
Dynamic Dispatch/Account Representative with a proven track record at Colonial Terminals, excelling in customer engagement and account management. Adept at enhancing client satisfaction through proactive problem-solving and effective communication. Recognized for increasing customer retention and optimizing service delivery processes, demonstrating strong organizational skills and teamwork.
Overview
4
4
years of professional experience
Work History
Dispatch/Account Representative
Colonial Terminals
Savannah, GA
05.2024 - Current
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Processed orders and coordinated logistics to meet customer requirements efficiently.
- Assisted in developing tailored solutions based on client needs and industry trends.
- Collaborated with sales team to optimize account strategies and increase client retention.
- Conducted regular follow-ups to ensure customer satisfaction and identify upselling opportunities.
- Maintained accurate records of transactions and client interactions in CRM systems.
- Supported training initiatives for new team members on best practices and system usage.
- Analyzed feedback to refine service delivery processes, enhancing overall client experience.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
Assistant Manager
Dollar General
Pooler, GA
01.2022 - 02.2025
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on store systems and customer service standards.
- Managed inventory control processes, including stock replenishment and product organization.
- Developed promotional displays, enhancing merchandise visibility and driving sales performance.
- Analyzed sales reports to identify trends and optimize product placement strategies.
- Collaborated with management to implement operational improvements, increasing store efficiency.
- Resolved customer inquiries and concerns promptly, ensuring high levels of satisfaction.
- Coordinated staff schedules to maintain optimal coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Groves
Savannah, GASkills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Goal oriented
- Document control
- Sales proposal creation
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Sales presentations
Languages
English
Full Professional
Timeline
Dispatch/Account Representative
Colonial Terminals
05.2024 - Current
Assistant Manager
Dollar General
01.2022 - 02.2025
High School Diploma -
Groves