Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Lauren Guerrero

Fort Worth,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Content Moderator

Genpact
Fort Worth, TX
12.2021 - 07.2022
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
  • Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
  • Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.

COVID-19 Response Frontline Case Investigator

TEKsystems
Fort Worth, TX
06.2020 - 02.2021
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.

Court Specialist Bail Bondsman

A EZ OUT BAIL BONDS
Fort Worth, TX
08.2018 - 02.2020
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Assessed defendants' background and to repay bail bonds.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.
  • Answered inquiries from public regarding judicial procedures, court appearances and trial dates.

Lead Bartender

Freds Bluelight Investments
Fort Worth, TX
01.2016 - 08.2018
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Recruited and trained new bartenders and bar backs, and scouted and auditioned performers for various special events.

Team Lead

CVS Pharmacy
Fort Worth, TX
01.2015 - 12.2015
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Education

Associate of Science - Massage Therapy/Therapeutic Massage

The College of Health Care Professions
Fort Worth, TX
05.2016

High School Diploma -

Lamar High School
Arlington, TX
05.2014

Skills

  • Customer Satisfaction
  • Quality Assurance
  • Technical Analysis
  • Social Media Moderating
  • Strong Verbal and Written Communication
  • Troubleshooting Network Issues
  • Analytical and Methodical
  • Computer Operating Systems
  • Resolving Problems and Incidents
  • Risk Identification
  • Microsoft Windows and Office
  • Remote Technical Assistance
  • Error Correction
  • Microsoft Dynamics
  • Multi-Tasking and Prioritization
  • Understanding of Content
  • Social Media Trend Analysis
  • Communications Strategies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

Content Moderator

Genpact
12.2021 - 07.2022

COVID-19 Response Frontline Case Investigator

TEKsystems
06.2020 - 02.2021

Court Specialist Bail Bondsman

A EZ OUT BAIL BONDS
08.2018 - 02.2020

Lead Bartender

Freds Bluelight Investments
01.2016 - 08.2018

Team Lead

CVS Pharmacy
01.2015 - 12.2015

Associate of Science - Massage Therapy/Therapeutic Massage

The College of Health Care Professions

High School Diploma -

Lamar High School

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