Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Guerrero

Fort Worth ,TX

Summary

Self-motivated professional with 10+ years of experience in healthcare. Experience with creating and implementing training/educational materials supporting staff, databases, system-wide and departmental programs, and tasks. Ongoing and regular utilization of EMR daily. Detail- oriented Practice Manager experienced in overseeing and improving office services.

Overview

17
17
years of professional experience

Work History

Practice Manager

Cook Children's Physician Network
11.2022 - Current
  • Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Manage daily practice operations to optimize appointment scheduling and billing functions.
  • Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversee the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
  • Onboarding Nurse Practitioner.
  • Oversee accounting, budgeting, and financial reporting.
  • Collaborate with Physicians and team members.
  • Manage office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Manage all aspects of billing and coding, reducing errors and improving reimbursement rates.
  • Supervise team of 7 office personnel.

Office Supervisor

Cook Children's Physician Network
08.2017 - 11.2022
  • Overall managerial coordination of physician office
  • Direct reports of six employees not including clinical staff.
  • Daily operations including personnel, budget, organization and standardization of office operations and procedures
  • Coach and empower staff to create and maintain a customer friendly environment
  • Foster positive working relationships
  • Organize and execute department meetings
  • Complete and present PACE
  • Facilitate communication, problem solving, and address operational issues
  • Identify staffing needs
  • Coordinate and collaborate with sister clinics to obtain coverage as needed
  • Responsible for the oversight of daily financial processes
  • Cash control, claim denials/edits, charge entry, daily/monthly balancing
  • Manage clinic schedules to ensure optimal patient scheduling
  • Manage staffing levels
  • Identify and implement opportunities to improve efficiency and reduce cost
  • Perform office functions during staff shortages and high census in order to achieve efficient patient flow, quality, and safety
  • Compose and conduct effective performance appraisals and development plans
  • Perform auditing of staff work product and provide appropriate feedback for the purpose of quality improvement
  • Clinic metric improvement
  • Safety Officer
  • Delegate each safety/lab task to ensure they are completed
  • Ensure that policies and procedures as well as CLIA guidelines and OSHA standards are met

Medical Receptionist

Cook Children's Physician Network
05.2015 - 08.2017
  • Checked in a very high volume of patients for 5 Providers.
  • Multitask from checking in to answering phones.
  • Answered a very high call volume of phones.
  • Verified eligibility and benefits for upcoming appointments.
  • Called and confirmed upcoming appointment.
  • Drop charges and called insurances if claim was denied.
  • Collected copay and deductible.
  • Created telephone encounters for nurse to return parents calls regarding sick concerns.
  • Trained new staff on office procedures, insurance processes and medical terminology.

Medical Receptionist

Texas Health Care PLLC.
04.2011 - 05.2015
  • Great patients with a welcoming tone.
  • Checked patients in and out for 3 Providers.
  • Coded procedure codes on data sheet to be billed.
  • Called insurances for eligibility and benefits for upcoming appointment.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Answered a high call volume of phones.

Medical Receptionist

Arlington Medical Imaging
03.2009 - 04.2011
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Great patients with a welcoming tone.

Education

Some College (No Degree) -

Tarrant County College District
Fort Worth, TX

High School Diploma -

Trimble Tech High School
Fort Worth, TX
06.2008

Skills

  • Planning and Organization
  • Athena & Epic EMR
  • Scheduling and Calendar Management
  • Team Management and Supervision
  • Customer Service
  • Team Leadership
  • Team Building
  • Coaching and Mentoring
  • Decision Making
  • Handling Customer Complaints
  • New Hire Orientation
  • Office Management
  • Training and Coaching
  • Reporting and Analytic
  • Budget Oversight
  • Payroll

Timeline

Practice Manager

Cook Children's Physician Network
11.2022 - Current

Office Supervisor

Cook Children's Physician Network
08.2017 - 11.2022

Medical Receptionist

Cook Children's Physician Network
05.2015 - 08.2017

Medical Receptionist

Texas Health Care PLLC.
04.2011 - 05.2015

Medical Receptionist

Arlington Medical Imaging
03.2009 - 04.2011

Some College (No Degree) -

Tarrant County College District

High School Diploma -

Trimble Tech High School

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