Michelle Seymour

As the Single Billing Office Lead I am responsible for supporting and guiding the Document Control and Credit & Refund teams for the hospital and physician services across the health system. I serve as a subject matter expert on control and retrieval of correspondence scanned into the document imaging system and facilitating resolution of a high volume of credit balances and refunds. Provides education and training to staff. Performs quality assurance checks by analyzing employees’ workload and facilitates process improvement as it relates to Document Control and Credit Balances. This position requires the use of independent judgement and decision-making. Work situations requires strong analytical skills, fact-finding, problem solving, and leadership. The Cook Children’s Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children’s Health Care System. The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children’s Medical Center and Cook Children’s Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.