EPIC
STEFANIE SCHOFIELD
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, billing collections and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Manager
Cook Children's Physician Network
07.2022 - Current
- Developed policies and procedures for effective practice management.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Communicated closely with patients, ensuring medical information was kept private.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Practice Manager
HCA Healthcare Inc.
11.2021 - 07.2022
- Supervised team of 30 office personnel.
- Provided supervision and management to team of support personnel.
Practice Manager
ConvenientMD Urgent Care
06.2020 - 01.2022
- Trained interns and newly hired team members on office procedures and computer system.
- Supervised team of 45 office personnel.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Successfully negotiated client contract renewals to create increased revenue.
Medical Office Supervisor
Cook Children's Physician Network
01.2018 - 06.2020
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Generated reports to identify coding trends and discrepancies.
- Managed large volume of medical claims on daily basis.
- Responded to correspondence from insurance companies.
- Reviewed provider coding information to report services and verify correctness.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Ambulatory Clinic Supervisor
Boston Children's Hospital
06.2006 - 12.2017
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Education
Bachelor of Science - Business Administration And Management
Bridgewater State University
Bridgewater, MA01.2010
Skills
- Practice Management
- Staff Supervision
- Office procedures
- Budget Oversight
- Policy Development
- HIPAA knowledge
- New Hire Training
- Insurance Billing
- Performance Metrics
- Payroll Administration
- Quality Improvement
- Workflow Management
Certification
- BLS certification
- Six Sigma Yellow Belt - in progress
Software
Kronos
Workday
Power BI
Microsoft Office
Deputy
ADP
Athena
Centricity
DocuTap
PowerChart
When2Work
Sure Payroll
Timeline
Practice Manager
Cook Children's Physician Network
07.2022 - Current
Practice Manager
HCA Healthcare Inc.
11.2021 - 07.2022
Practice Manager
ConvenientMD Urgent Care
06.2020 - 01.2022
Medical Office Supervisor
Cook Children's Physician Network
01.2018 - 06.2020
Ambulatory Clinic Supervisor
Boston Children's Hospital
06.2006 - 12.2017
Bachelor of Science - Business Administration And Management
Bridgewater State University
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