Lauren Harrington
Paris,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Administrator/ Office Secretary
WoodmenLife
01.2021 - 01.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established a organized filing system that streamlined document retrieval and reduced misplaced files.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
BSA Compliance Assistant
Kentucky Bank/ Stock Yards Bank
06.2019 - 09.2021
- Enhanced compliance monitoring by conducting thorough BSA/AML risk assessments and audits.
- Assisted with the development of comprehensive BSA/AML training materials, increasing employee awareness and understanding.
- Supported management during regulatory examinations, ensuring timely and accurate responses to inquiries.
- Monitored customer transactions to identify unusual patterns requiring further investigation or escalation.
- Collaborated with various departments to develop and implement effective BSA/AML policies and procedures.
- Conducted detailed investigations into potential money laundering, terrorist financing, or other illicit activities, mitigating risk exposure.
Item Processing Specialist
Kentucky Bank
11.2014 - 06.2019
- Enhanced item processing efficiency by streamlining data entry procedures and implementing improved software solutions.
- Reduced processing errors by conducting thorough quality control checks and providing feedback to team members for continuous improvement.
- Maintained high levels of accuracy in data input, ensuring the smooth running of item processing operations.
- Assisted in the training and onboarding of new employees, sharing expertise and best practices to ensure their success within the Item Processing Specialist role.
- Worked closely with management to develop and implement innovative solutions for improving overall item processing operations, resulting in enhanced customer satisfaction levels.
Bank Teller
Kentucky Bank
03.2008 - 11.2014
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Grocery Clerk
Ken's New Market
08.2005 - 03.2008
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Operated cash register to accurately process and record customer payments.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
Education
No Degree - General Studies
Bluegrass Community And Technical College
Lexington, KYHigh School Diploma -
Bourbon County High School
Paris, KY2004
Skills
- Detail Oriented
- Microsoft Office proficiency
- Computer Skills
- File and Record Keeping
- Multitasking abilities
Timeline
Administrator/ Office Secretary
WoodmenLife
01.2021 - 01.2024
BSA Compliance Assistant
Kentucky Bank/ Stock Yards Bank
06.2019 - 09.2021
Item Processing Specialist
Kentucky Bank
11.2014 - 06.2019
Bank Teller
Kentucky Bank
03.2008 - 11.2014
Grocery Clerk
Ken's New Market
08.2005 - 03.2008
No Degree - General Studies
Bluegrass Community And Technical College
High School Diploma -
Bourbon County High School
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