Tricia Beck
Amherst
Summary
Dedicated professional with strong customer service and communication skills. Extensive experience in managing office operations and enhancing patient care. Committed to contributing positively to team dynamics and ensuring efficient workflow.
Overview
9
9
years of professional experience
Work History
Office Secretary
The Lenhardt Law Firm
Williamsville, NY
02.2024 - Current
- Assisted in drafting correspondence and legal documents, ensuring adherence to firm standards and accuracy in communication.
- Maintained office supplies inventory, facilitating timely ordering to prevent disruptions in daily operations.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
Office Receptionist & Patient Care Specialist
Berardi Dentistry
Williamsville, NY
12.2019 - 10.2023
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated front desk operations, ensuring a welcoming environment for patients and visitors.
- Handled multi-line phone systems to address inquiries and direct calls effectively.
- Maintained accurate patient records and confidentiality in compliance with HIPAA regulations.
Call Center Associate
Fichte, Endl & Elmer Eyecare
Amherst, NY
06.2017 - 11.2019
- Managed inbound and outbound calls, addressing patient inquiries and scheduling appointments.
- Utilized electronic health record systems to document patient interactions and update information accurately.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Education
Cheryl Fell's School of Business
Niagara Falls, NYSkills
- Customer service
- Verbal & written communication
- Time management
- Detail oriented
- Multitasking
- Positive mindset
Timeline
Office Secretary
The Lenhardt Law Firm
02.2024 - Current
Office Receptionist & Patient Care Specialist
Berardi Dentistry
12.2019 - 10.2023
Call Center Associate
Fichte, Endl & Elmer Eyecare
06.2017 - 11.2019
Cheryl Fell's School of Business