Lauren Heffernan
Galveston,TX
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
10
10
years of professional experience
Work History
Server
The Toasted Yolk Cafe
Southlake, US
05.2022 - 05.2023
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Responsible for taking customer orders and ensuring customer satisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Bartender
Dirty Bones
Fort Worth, US
03.2021 - 12.2021
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Maintained a clean, organized bar area, and ensured all bar equipment was maintained.
- Craft and serve diverse selection of alcoholic and non-alcoholic beverages with precision and efficiency to satisfy the preferences of bar and restaurant patrons.
Hostess/Receptionist
Perry's Steakhouse & Grille
Dallas, US
12.2019 - 04.2020
- Answer any guest questions regarding service, and provide general assistance for guests and employees
- Organized reservations and walk-in parties to ensure guest satisfaction
- Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.
Assistant Manager/Bartender/Server
Lolo's Chicken & Waffles
Southlake, US
06.2016 - 12.2019
- Effectively manage any areas of responsibilities, such as scheduling team members for a specific event, by accommodating flexible schedules, posting schedules in advance and anticipating business activity while ensuring positions are staffed and labor cost objectives are met.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Hired and trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Server
Jakes Burgers and Beer
Fort Worth, US
09.2015 - 06.2016
- Prepare restaurant tables with special attention to sanitation and order
- Takes the order and inputs the order into the Point of Sale computer
- Ensures Guest satisfaction throughout the meal service, including drink refills, pre-bussing and removal of empty plates.
Key Holder/Sales Associate
Oozles Jewelry
Watauga, US
05.2013 - 09.2015
- Provided leadership support to help run the store when managers are away
- Works the register, processes sales transactions, and uses product knowledge to drive add on sales
- Supports the maintenance and organization of the stock room.
Education
High school diploma -
Richland High School
01.2013
Timeline
Server
The Toasted Yolk Cafe
05.2022 - 05.2023
Bartender
Dirty Bones
03.2021 - 12.2021
Hostess/Receptionist
Perry's Steakhouse & Grille
12.2019 - 04.2020
Assistant Manager/Bartender/Server
Lolo's Chicken & Waffles
06.2016 - 12.2019
Server
Jakes Burgers and Beer
09.2015 - 06.2016
Key Holder/Sales Associate
Oozles Jewelry
05.2013 - 09.2015
High school diploma -
Richland High School