Lauren Hegmann
Texas City
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and being a team player.
Overview
11
11
years of professional experience
Work History
Digital Life/Annuity Support Specialist
American National Insurance Company
03.2022 - Current
- Scan and code all Annuity, Life New Business and LIS electronic and physical mail to insure it goes into the correct que
- Data entry
- Process and code annuity/life applications by verifying the documents, Process annuity/LNB faxes, Watson, policy print, FTP’s, emails
- Scan and code checks based on what the payment is for to ensure payments are complete and made in a timely manner.
- Proofread doc types and policy numbers to ensure they are going into the correct file. Keep all paperwork and mail organized and dated.
- Communication with team members always.
- Being confidential is necessary due to dealing with social security numbers, bank accounts, check stubs, home address.
- Make copies of important documents as needed. Accuracy and high diligence are necessary.
Life/Annuity Insurance Disbursement Processor
American National Insurance Company
03.2022 - 05.2023
- Research and apply all premium payments and process loan disbursements
- Reverse premium loans
- Surrender and Partial Surrender policy pay outs, Figure cost basis on policies, Process Out trans
- Research payment history, update data and billing payments
- Data entry
- Process Undeliverable mail, Returned mail.
- Stop pay checks, Misc. check request, Reverse checks
- Update addresses, socials, and birthdays
- Confidential
- Accuracy and pay attention to detail
Call Center Payroll Representative
Sykes Remote TEMP AGENT
08.2020 - 02.2022
- High volume of Inbound calling
- Reduced errors in payroll processing through meticulous attention to detail and thorough auditing procedures.
- Maintained strict confidentiality when handling sensitive employee information related to salaries, bonuses, or other compensation matters.
- Prepared monthly reports highlighting key metrics in the Payroll department''s performance for management review.
- Kept payroll department procedures current by periodically reviewing and updating written documentation according to best practices.
Sales Associate/Cashier
Finish Line
10.2016 - 03.2020
- Greet customers
- Customer service
- Help customers pick out shoes/clothes.
- Cashier/ confirm debit and ID cards.
- Process shipment Process online orders.
- Clean store after every night shift. Stock shoes/clothes.
- Up sale
- Laid off due to Covid-19
Bank Teller
Hometown Bank
01.2015 - 05.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
High school diploma -
Texas City High School
Texas City, TX05.2013
Skills
- Customer service
- Remote support
- Technical documents comprehension
- Friendly and patient
- Data entry
- Attention to detail
- Software evaluation
- Highly professional
Languages
English
Full Professional
Timeline
Digital Life/Annuity Support Specialist
American National Insurance Company
03.2022 - Current
Life/Annuity Insurance Disbursement Processor
American National Insurance Company
03.2022 - 05.2023
Call Center Payroll Representative
Sykes Remote TEMP AGENT
08.2020 - 02.2022
Sales Associate/Cashier
Finish Line
10.2016 - 03.2020
Bank Teller
Hometown Bank
01.2015 - 05.2016
High school diploma -
Texas City High School
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