Lauren Heiden
Thornton,Colorado
Summary
Diligent case manager with comprehensive background in case management, adept at streamlining processes to enhance client outcomes. Successfully coordinated complex cases, ensuring efficient resource allocation and support services. Demonstrated problem-solving skills and empathy to build strong client relationships and achieve impactful results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager Specialist
Jefferson County Human Services
Golden , CO
01.2022 - Current
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Performed skip tracing activities to locate absent parents and assets.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Provided genetic testing to determine paternity needs.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Monitored client progress and adjusted care plans based on evolving circumstances and feedback.
Case Manager
City And County Of Denver - Human Services
Denver, CO
01.2018 - 10.2021
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Monitored cases for support order compliance and made adjustments as needed.
- Performed case management tasks to enforce court-ordered child support obligations.
Credit Specialist
Continental Credit
Westminster, CO
09.2015 - 01.2017
- Fielded average of 100 customer service calls per day.
- Updated client accounts and information on daily basis.
- Provided accurate and appropriate information in response to customer inquiries.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
General Manager
Massage Envy
Boulder, CO
10.2009 - 09.2015
- Managed team of over 65 of employees.
- Maintained smooth and efficient operations of clinic.
- Screened, interviewed, hired and trained qualified candidates.
- In charge of accounting and payroll.
- Turned problematic location into successful thriving clinic.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Bachelor of Arts - Human Development And Family Studies
Metropolitan State University of Denver
Denver, CO08-2026
Associate of Arts - Psychology
Community College of Denver
Denver, CO2009
Skills
- Resolution oriented
- Client advocacy
- Ethical practice
- Cultural history
- Case assessment
- Multitasking and organization
- Critical thinking
- Relationship building
- Case management tracking
- Emotional awareness
Certification
- Motivational Interviewing (MI)
- Emotional Intelligence
- Genetic Testing
Timeline
Case Manager Specialist
Jefferson County Human Services
01.2022 - Current
Case Manager
City And County Of Denver - Human Services
01.2018 - 10.2021
Credit Specialist
Continental Credit
09.2015 - 01.2017
General Manager
Massage Envy
10.2009 - 09.2015
Bachelor of Arts - Human Development And Family Studies
Metropolitan State University of Denver
Associate of Arts - Psychology
Community College of Denver