Lauren Henley
Lexington,KY
Summary
Healthcare professional with 6 years of experience, currently supporting the executive triad at UK Healthcare’s Good Samaritan Hospital as Administrative Coordinator II. Works closely with leadership, including the CMO, CNO, and CAO, to advance organizational goals through reporting, data interpretation, and operational support. Dedicated to helping people and building collaborative relationships to best serve patients and improve healthcare delivery. Holds a bachelor’s degree in Clinical Leadership and Management and is on track to earn a Master in Health Administration in Spring 2025. Passionate about creating a meaningful impact through teamwork and strategic initiatives.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator II
University Of Kentucky Healthcare
Lexington, KY
01.2024 - Current
- Provide administrative support to the Good Samaritan Hospital entity-based triad, including the Chief Medical Officer, Chief Nursing Officer, and Chief Administrative Officer, to advance the organizational mission and goals.
- Collaborate with hospital managers and leadership to align operational strategies with enterprise objectives.
- Maintain organization and workflow for executive tasks, contributing to the triad’s overall effectiveness.
- Support operational projects by coordinating resources, schedules, and communication across departments.
- Assist in coordinating and optimizing processes to enhance efficiency and organizational performance.
Internship - Project Assistant
University of Kentucky
Lexington, KY
05.2023 - Current
- Pediatric Surgery Preference Card Quality Improvement Project
- Assisting an initiative to improve the fidelity and utilization of the surgical preference card in the Chandler Hospital main OR, resulting in a 21% reduction of the initial 45% return rate
- Conducted a comprehensive comparative analysis of preference cards versus actual usage, providing actionable insights to faculty and operating room staff
- Demonstrated proficiency in data entry, analysis, and effective communication of findings, contributing to evidence‐based decision‐making processes
- Abstract accepted for presentation to the American Pediatric Surgical Association 2024 Annual Meeting
GME Program Coordinator
University of Kentucky
Lexington, KY
01.2021 - Current
- Orchestrates all aspects of the General Surgery Residency Program, effectively managing a cohort of 60 Residents
- Streamlines rotations, ensuring compliance with program requirements and maintaining accurate rotation schedules
- Facilitates resident recruitment activities, handling applicant screening, interview organization, and virtual interviews, contributing to a successful selection process
- Leads HR functions for residents, including employment requirements, visas, and leaves of absence, fostering a supportive environment for professional development
- Acts as a crucial liaison between learners, faculty, and staff, supporting educational programming and accreditation efforts under the direction of the Program Director
- Successfully coordinates and plans a comprehensive orientation for approximately 40 surgery interns annually
Senior Account Clerk
University of Kentucky
Lexington, KY
01.2020 - 01.2021
- Prepared and processed invoices, billing statements, and reimbursement claims for healthcare services, ensuring accuracy and timely reimbursements from insurance companies
- Verified patient insurances and maintained up‐to‐date billing information, contributing to efficient and effective financial processes
- Managed appointment calendars, optimizing utilization of available time slots for improved patient scheduling
- Facilitated the completion of necessary forms, such as consent forms and insurance information, ensuring compliance with administrative requirements
Patient Relations Counselor
University of Kentucky
Lexington, KY
01.2018 - 12.2018
- Maintained accurate and up‐to‐date medical records for University of Kentucky students, adhering to strict HIPAA regulations
- Skillfully managed patient appointments, rescheduling, and cancellations, ensuring smooth patient flow and satisfaction
- Verified patient data, including insurance and demographic information, to maintain accurate and current records
Education
Master of Health Administration -
University of Kentucky
Lexington, Kentucky05-2025
Bachelor of Health Sciences - Clinical Leadership & Management
University of Kentucky
Lexington, KentuckySkills
- Microsoft Office Suite
- Multitasking and Time Management
- Interpersonal Communication
- Data Analysis and Reporting
- Problem-Solving and Critical Thinking
- Adaptability
- Project Coordination
- Office Administration
Volunteer Experience
Sayre Christian Village
Timeline
Administrative Coordinator II
University Of Kentucky Healthcare
01.2024 - Current
Internship - Project Assistant
University of Kentucky
05.2023 - Current
GME Program Coordinator
University of Kentucky
01.2021 - Current
Senior Account Clerk
University of Kentucky
01.2020 - 01.2021
Patient Relations Counselor
University of Kentucky
01.2018 - 12.2018
Master of Health Administration -
University of Kentucky
Bachelor of Health Sciences - Clinical Leadership & Management
University of Kentucky
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